Current Openings

We are building a unique monitoring solution for SaaS applications and are looking for talented people like you to join our team.

We are always on the lookout for talented folks to join our team.
Have a look at current openings and send us your resume and cover letter at job[@]gsx.com.

Geneva, Switzerland

United States

Mission: Empower IT to maximize end user satisfaction.
Values: Trust, Understand, Educate, Collaborate
Goals: Drive success for clients, prospects and partners

Secure potential customers / Pre-sales activities

  • Demo the products
  • Answer technical questions
  • Take care of POC process end to end
  • Answer RFP documents

Ensure Customer success / Post-sales activities

  • Customer onboarding
  • Ensure successful deployment and adoption of the products
  • Ability to troubleshoot issue, escalate to support, reproduce issues
  • Upsell/cross-sell detection

Knowledge improvements and sharing

  • Labs to reproduce, test and improve
  • Participate to webinars
  • Write Knowledge Base articles
  • Attend Microsoft conferences for technical session and meeting potential clients/partners

Core competencies

  • Empathy
  • Resourcefulness
  • Communicative
  • Relationship-Builder
  • Organization
  • Problem solving

Technical skills

  • Microsoft knowledge
    · MS Exchange
    · Deploying VM / Windows server install
    · Office 365
  • PowerShell
  • Networking
  • Power BI

Apply Now

Your Mission
You regularly send LMGTFY links to your friends, family… and wish you could do the same with your clients. You are a trustworthy team player able to communicate efficiently. You are patient, resilient, passionate, curious and interested in learning new technologies. Your motto is “a new challenge keeps the brain kicking and the heart ticking”.  Result-orientated, you demonstrate a real aptitude for problem-solving. Look no further, you’ve found the job posting you’ve been waiting for. We are building a unique monitoring solution for SaaS applications and are looking for talented people like you to join our Support team.

Your role

  • Review and self-assign support tickets using Zendesk
  • Tech issues root cause analysis
  • Research and draft solutions to meet GSX SLAs
  • Write PowerShell scripts to ease troubleshooting
  • Write Knowledge Base articles
  • Reproduce bugs in lab environments and work with our Dev Team to reach resolution
  • Create and update procedures for the Support Team, Customer Success Team and our Clients based on acquired knowledge while troubleshooting
  • Closely collaborate with the Product Team influencing the Road Map

Your Skills
Required

  • Internet
  • English
  • Team player
  • Autonomy
  • Perseverance
  • Networking
  • Proxy
  • Cloud Architecture
  • PowerShell
  • Desktop and end-user support and troubleshooting
  • You have been running your own IT lab for some time now
  • Office 365
  • Level 2 Support

Plus

  • French or any other language (optional)

Your qualification
Ideally having a Bachelor of Science in Computing or Networking. You have a strong experience in a helpdesk team of minimum 3 years.

Salary
Fixed base and bonus. Based on experience and profile.

Apply Now

Boston, US

A proven sales track record in selling Enterprise Software solutions to mid to large size Enterprises required.
A knowledge and/or understanding of IT management and email administration a definite plus.
Compensation will include a base and a commission package.

Apply Now

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