Discussion on Collaboration SLAs & KPIs

View a recording archive for a Live webinar discussion on Collaboration SLAs ( Service Level Agreements ) and KPIs ( Key Performance Indicators) done on Dec 9th 2009

Paul Mooney (Bluewave) and Eileen Fitzgerald (GSX) have many years of technical and managerial experience in the architecture and management of  global collaborative environments and will share with you some key factors to manage in messaging, collaboration and mobile devices.

Target Audience
  • IT Managers: learn what are the key Service Level Agreements ( SLA's ) to manage and report when delivering a collaboration service and reporting to upper management or to customers on quality of service delivery.
  • IT Administrators: discuss some of the Key Technical Key Performance Indicators  ( KPI's) to monitor in your collaboration infrastructure, what they are, how they impacts on your environment  ( and your SLA's and why you need to monitor them).

We shall wrap up by giving an overview of how GSX and Bluewave have combined in a partnership to assist you in Setting up, Managing, Monitoring and Reporting on these KPI's and SLA's with minimal overhead.

View the recording here