As a leading human rights organization, Human Rights Watch is renowned for its accurate fact-finding, impartial reporting, effective use of media, and targeted advocacy, often in partnership with local human rights groups. Each year, Human Rights Watch publishes more than 100 reports and briefings on human rights conditions in some 90 countries, generating extensive coverage in local and international media. In order to accomplish all of this, the organization must orchestrate communication at a global scale, and relies heavily on email services through Office 365 for this purpose.
Prior to utilizing GSX Solutions, Human Rights Watch had zero visibility of the performance and availability of Office 365 services. IT managers were essentially “flying blind” when it came to both monitoring. Troubleshooting was a long and tedious effort, and involved manually checking every single component by process of elimination to identify the source of a problem. The lack of transparency and inability to quickly identify and resolve issues meant that communication was frequently stalled by outages and downtime.