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GSX SILCA Case Study

SILCA is the IT division of Crédit Agricole, the largest retail banking group in France, the second largest in Europe, and the eighth largest in the world by Tier 1 capital. SILCA provides a variety of services, including applications and services monitoring, platform management, infrastructure services, business line tools, and project expertise. Of the more than 5,000 people in Crédit Agricole’s Information Systems Business Line, 650 work in SILCA.

SILCA is now hosting most of the entities of Crédit Agricole and migrating them from IBM Domino to Microsoft Exchange. They started with the challenging task of porting 16,000 mailboxes, with a goal of 40,000 by the end of the year, in an effort to optimize costs. This required coexistence between the two messaging environments during the transition. To add to the migration complexity, the bank was using both Exchange 2010 and Exchange 2013. It needed a common solution that could track end-user performance in both environments so the IT application team could simultaneously monitor, test, report and diagnose problems for both the old and new environments.

“Thanks to the intuitive user interface, you know instantly if something does not work as expected. GSX Monitor & Analyzer is the perfect solution that helps us track performance and view in depth the KPI of our Infrastructure. It’s a powerful tool that enables us to focus our effort and attention so that our performance SLA of 99.9 percent is always reached.”

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Topics: Exchange Migration, Case Studies, SILCA, Customer, France, Europe, Migration from IBM to Microsoft Exchange