Raiffeisen Informatik, the largest IT provider in Austria, has been serving corporate customers for over 40 years.
Part of the Raiffeisen Banking Group, its services include IT operations, outsourcing, client management, security, and license management. It has annual revenues of around 1.3 billion euros, and 2,800 employees in over 120 locations in 29 countries.
Raiffeisen Informatik’s Challenges
Before turning to GSX, Raiffeisen Informatik had deployed several monitoring software solutions to manage the multiple IT environments and components in its large farm of Domino communications servers, together with several BES and Sametime servers.
Installation was very labor-intensive, as a agent had to be installed on every Domino Server. It then took another four to five days to configure each server’s monitoring, as every parameter had to be manually set.
Moreover, they had to redo the whole process for every server upgrade, and for every new server deployment. They were in a continuous reactive – rather than proactive – mode, due to the never-ending configuration and parameter-sizing tasks. As a result, it was hard to keep ahead of problems, such as low space on various servers.