How to manage your Domino alerts?

What should you set GSX Monitor to alert on in your Lotus Domino environment?

There is an extensive list of what GSX Monitor can alert you to from your Lotus Domino environment. So let’s take a look at what is really important and why you would really want to be informed the instant it happens.

This list is taken from the GSX Monitor help file and can also be seen in the Events Configuration tab of the Alerts Preferences. (CTRL+L)

DominoAlertsSS1

List of Alerts

  • Domino
    • Domino down
    • Domino up
    • Domino Network down
    • Domino Network up
    • Domino Task down
    • Domino Task up
    • Domino Cluster down
    • Domino Cluster up
    • Log scanning: critical errors
    • Log scanning: non critical errors
    • Pending/Dead mail threshold
    • Pending/Dead mail gets back to normal
    • Disk space threshold
    • Disk space gets back to normal
    • Availability Index Threshold
    • Availability index gets back to normal
    • Seconds on queue Threshold
    • Seconds on queue gets back to normal
    • Work queue depth Threshold
    • Work queue depth gets back to normal
  • Mail Routing
    • Mail routing down
    • Mail routing up
    • Mail routing access failure
    • No more Mail routing access failure
  • Replication
    • Replication down
    • Replication up
  • Performance
    • Domino Database Performance unavailable
    • Domino Database Performance available
    • Domino Database Performance access time threshold
    • Domino Database Performance access time gets back to normal
  • Port
    • Port down
    • Port up
    • Timeout on LDAP request
    • No more timeout on LDAP request
  • Traveler
    • Traveler down
    • Traveler up
    • Traveler Network down
    • Traveler Network up
    • Traveler device(s) outdated
    • No more Traveler device(s) outdated
    • Traveler number of unsuccessful synchs threshold
    • Traveler number of unsuccessfully synchs gets back to normal
    • Traveler Number of devices success synchs threshold
    • Traveler Number of devices success synchs back to normal

Searching for any of the alert events in the help file will give you information specific to that event and how to configure GSX Monitor for that event and set threshold appropriate to your business.

The basic premise here is to alert at least the service owner of anything that reports as ‘down’. Once they know that GSX Monitor has detected something outside the specified thresholds you can then be assured that they are aware of the event. Their knowledge of the event should cause your incident procedures to kick in to get the incident resolved as is fitting to your business.

Are alerts that the service is back ‘up’ important to you? Sometimes ‘yes’, but not always for that reason not all of them are included in our critical list as seen above.

So when an event happens, what can GSX Monitor do to help?

GSX Monitor is able to alert you to an event using a wide variety of communication methods: email, pager, programs, sounds, Pop-up message (Windows XP), SNMP or SMS.

These can be configured for each alert in an alert profile. Below you can see an example ‘Critical Alert’ profile that sends an email to zzz-alert and uses a message.exe program to send the date and alert message. There is also a severity set for this alert profile and a reminder is sent every 5 minutes if the condition that caused the alert remains. After 10 minutes this is then considered an escalation event so the alert profile sends an email to ‘escalationpoint’ and sends an SNMP trap.

The scheduler allows you to specify when this alert is used, so you can have ‘out of hours’ profiles if you need them.

DominoAlertsSS2

You can assign this profile to any of the event types that are available. In the example below you can see that we have just the default profile assigned.

This gives you ultimate flexibility of how you alert your service delivery team to an event happening in your Lotus Domino environment.

DominoAlertsSS3


Summary

GSX Monitor is able to keep you informed of anything that is happening in your Lotus Domino environment outside of your defined thresholds. Using a variety of methods to get that information to the relevant people responsible for delivering that service. If it’s not solved in a reasonable amount of time the event can be escalated to senior levels in your business.

GSX Monitor has a lot to offer in terms of looking after your ‘out of threshold’ events, but that’s just the start of what GSX Monitor can do for you. Please look at the other features that are available to you and you will see that GSX Monitor and Analyzer are the perfect companion to your IBM Lotus Domino environment.