How to manage your Domino client access time?

Why do my users say that it takes too long to access a database?

Sometimes users will call the service desk and complain that, “Notes is running slow again today!” but is that really the case? Are your users really suffering from slow performance of the Lotus Notes client? Normally it’s not that at all, but slow connection to the Domino server. But how slow is it? And how do you know if it’s any slower than it was yesterday?

What can GSX Monitor & Analyzer do to help?

Understanding what’s happening to your server at that moment is really important. You can just hover over the server in GSX Monitor and see how long it’s taking for the Lotus Notes on the workstation to connect to the server. So you can see if the users are complaining about a real issue on the server or not.


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Statistics are always great to prove that things have been stable or at least not bad over a period of time. In the Statistics > Domino > Scanning screen you can see the last result, today, this week and this month results.

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On the Domino Statistics screen you can also see the last access time. It’s so important to know how long it takes to access your server that it’s visible in lots of places in GSX Monitor.

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There are also graphs that you can look at right inside GSX Monitor. No need to export the data into your favourite spread sheet application and spend time creating charts and pivot tables.

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Not only can you see what the general access times are you can also see what the access times are to business critical applications. You can define which application and which view is business critical and then set thresholds against it. If GSX Monitor checks the access time to the view in your business critical application and it exceeds that threshold, then GSX Monitor will send you an alert to tell you that there may be an issue. You can then work out what is going on before your service desk starts getting told by your users.

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As GSX Monitor uses a real Lotus Notes client and the Lotus Notes API to collect all the data, it’s a ‘real world’ user experience that is being recorded. These functions could be done by a single GSX Monitor workstation from anywhere in your corporate infrastructure. But also you can also purchase additional licenses to run these functions from multiple GSX Monitor workstations in multiple locations in the infrastructure. So if you have users in a specific location that comment about access times frequently, then you can deploy a tool to record the ‘actual’ access times. All of the statistics can then be reported back to as single GSX Analyzer database that can be used to create consolidated reports and statistics. This is a very powerful feature.

Access time reports

GSX Analyzer can create Statistic reports on a daily, weekly or monthly basis about the server access times. You can also add to that report the amount of network traffic that was being sent at the same time. This makes for a useful report that can be very useful in post event diagnostics.
Trend reports are also available to show not only the raw data but also the daily, weekly or monthly trends in access times. You can also add to trend reports forecast functions that will allow GSX Analyzer to plot a mean average into the future for you.

Reporting before/after changes to database design

Another useful option is to take a manual trend report from GSX Analyzer before you make a major (or any change) to any of your Domino applications. You should also enable the forecast option for this report to see where GSX Analyzer thinks the mean average of that statistic will go to over the next period of time. You can then compare this with the actual reports that you run after the change and see if they match up. This allows you to see if the change has impacted your performance either positively or negatively. If it’s negative then you may wish to roll back that change. But you will only have proof if you are taking baseline measurements and then post change reports.

Summary

GSX Monitor and Analyzer have a lot to offer in terms of determining if there is really a problem of connection times to your Lotus Domino servers. Extremely useful for your service desk to see the ‘real’ picture of what is happening.
Real-time, reported and even forecasted access time data can be obtained and distributed to stakeholders.
 
GSX Monitor is the best solution on the market place in terms of looking after your Lotus access times, but that’s just the start of what GSX Monitor can do for you. Please look at the other features that are available to you and you will see that GSX Monitor and Analyzer are the perfect companion to your IBM Lotus Domino environment.