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Trust Your Support...
Complete Database Management Services
Database Management Challenges
IT executives are under constant pressure to do more with less – to improve internal capabilities, provide world class services, eliminate risk, implement new technologies, and maintain regulatory compliancy – and to do it all with limited or decreasing budgets.
Today's critical business systems depend on databases to be secure, highly available and performing optimally.  To meet these requirements, the database systems must be set up properly, proactively monitored and constantly maintained.
Maintaining database availability and performance requires the knowledge and skill of experienced DBAs. But hiring and retaining DBAs is a difficult and expensive proposition as good DBAs are in high demand and short supply.
MSA's Remote DBA Solution
Management Science Associates, Inc. (MSA) has answered the call by providing flexible solutions to fulfill your database management and support needs. By partnering with MSA, you are acquiring the knowledge and expertise of an entire team of DBAs, yet for a lower cost.
Remote DBA Services performed by experienced DBAs is the most cost-effective solution. Our extensive team of database professionals, best of breed tools and proven processes provide secure, round the clock monitoring, regular health checks and proactive system maintenance to ensure your database remains stable and available.
In addition to Remote DBA Services we also offer a full range of technology services to support your IT infrastructure. Our experienced DBA and IT support personnel can provide both on-site and remote support for your complete IT environment needs, providing you with a "One-Stop IT Shop".
MSA Remote DBA Features & Benefits
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Benefits:
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Proactive Maintenance
Flexible Options & Customized Solutions
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Guaranteed Service Quality
Predictable Costs
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Expanded Capabilities
Risk Avoidance
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MSA's RockPointe Facility
- SAS 70 Type II Certified Data Center
- 20,000 sq. ft. of raised floor space
- 24x365 Command Center
- Most comprehensive fiber network in SW PA
- State of the art power, security and fire suppression systems
- 100+ trained staff provide full range of hosting, business continuity and managed services
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Download Remote DBA Services Flyer (PDF)
Download Remote DBA Services for IFS Flyer (PDF)
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Due Diligence
- Due diligence assessment
- Initial needs analysis from a business and
IT perspective
- Set service level expectations
- Establish critical success factors and key performance indicators
- Development of an SLA
Transition & Planning
- Knowledge transfer
- Develop standard operating procedures (SOPs) for
- Changes
- Incidents
- Problem escalations
- Establish secure connectivity
- Initial health check of the database environment
- Establish a baseline for support
- Make initial recommendations for immediate improvement
Support & Maintenance
- 24x365 Proactive monitoring utilizing agent-less technology
- Custom thresholds and automated alerting
- Emergency response
- Incident management
- Service request fulfillment
- Scheduled maintenance
- Implement approved transition recommendations
- Additional activities performed as defined
in the SLA
Measure & Report
- Ongoing data collection for trending and capacity planning
- Report of performance against SLA
- Review open issues and service requests
- Periodic SLA review meetings
- Contract reviews
Service Request Items
- Database related maintenance
- Logical and physical database design
- Database creation and deletion
- Data fixes
- Backup and recovery design and operations
- User security administration
- Patches and upgrades.
- Migrations, cloning, archiving and system relocation
- Extract, transform and load (ETL) service
- PL/SQL programming and tuning
Databases Supported
- Oracle
- Oracle RDB
- Microsoft SQL Server
- IBM UDB/DB2
- MySQL
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