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 MSA's systems engineers and technical support personnel have more than 43 years of experience maintaining corporate data centers, systems and servers, as well as providing warranty service on computer hardware and printers for all major manufacturers. Our vendor-certified professionals can augment your in-house staff or provide a complete outsourced solution to help you maximize system uptime and free time-constrained IT resources to focus on your core business. Outsourcing For organizations that are looking to supplement internal resources with consulting and integration services, MSA offers experienced and certified IT professionals to round out a customer's in-house staff. Service contracts can be structured to cover a client's entire infrastructure or provide support on an as-needed, time and material basis. Contracts range from normal business hours to 24 x 7, around-the-clock support. Web Hosting MSA offers up-to-date technology to create, maintain, and host your website. Our designers will work with you to create a site that compliments your area of business. Using our content management system will enhance your corporate communication plans for disaster recovery and other important announcements that must travel through your company immediately. Hosting your site at MSA will also provide you with access to our complete IT services, which include, but are not limited to, firewall security, an in-house staff of web developers, a disaster recovery backup system to ensure no loss of site information and IT professionals who work around the clock to keep your site live on the web at all times. Hardware Agreements MSA provides hardware maintenance of computer systems and peripherals under both contract and time and material formats. MSA's technicians are qualified, certified, and experienced at carrying out repairs on all types of systems, servers and computers. Safeguarding your existing data is our first concern and every measure is taken to preserve and protect it. MSA records past problems and utilizes the knowledge gained to address new and/or recurring problems on new machines. We offer three types of hardware maintenance agreements, each of which provides parts, labor and on-site service, billable monthly or annually. The difference is in the coverage and desired response time. You can select a maintenance agreement to meet your specific requirements: - 8 a.m. to 5 p.m., Monday through Friday - Same day 24 x 7 continuous coverage - Contracted 2, 4 or 8 hour response Agreements include up to two preventive maintenance on-site service calls per year. We also provide depot services.
MSA provides an affordable way to keep your network up-and-running and up-to-date. PC networks have become business critical systems. Downtime can often result in lost revenue, lost productivity, lost data, frustrated employees, and dissatisfied customers. Factor in the price of fixing the problem, and the cost of downtime skyrockets further. MSA's "One-Call" Network Support provides affordable, preventative maintenance by proactively monitoring your system, recognizing issues before they become problems, and correcting those issues in a timely, cost-predictable, fashion. Quality IT professionals are expensive to recruit, hire, and retain. MSA's One-Call Network Support provides your IT staff with more time to focus on the strategic use of technology to increase your competitive edge. Weekly backup verification helps to ensure the fast recovery of inadvertently lost data. The tracking of patches and updates that apply to your unique environment help keep your system up-to-date and bug-free. Monthly reports on the state of your system help keep you "in-the-know". |
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