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MSA is proud to offer a full range of integrated services to its customers and business partners. Our customers utilize our data and research capabilities to assist them in making critical decisions for their customer performance programs. In addition to our portfolio of services for clients and data providers, we also offer technician-assisted support services through MSA's Distributor Support Center (DSC). Our goal is to provide our customers with the resources they need to answer any questions or solve any problems they encounter with the data collection and submissions. MSA's CRM system can dramatically impact the productivity of the support center organization and customer satisfaction. By providing customers with the most updated information and intelligent search analysis, more problems are resolved in just one phone call or an email. For the distributor, Customer Support representatives at our DSC are equipped with the tools to find relevant, current information efficiently, helping to avoid escalating the problems to client or the sales reps. Organizations realize a significant cost savings by resolving support issues quickly. We can make data gathering more profitable, reliable and secure with the intelligent tools provided by MSA. We provide a variety of ways to contact our technical DSC staff when you need help and provide unlimited support via telephone, fax and email. MSA's DSC is the hub of relationship between MSA, our clients and the distributors. DSC's main functions include but are not limited to:
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