MSPs and CSPs to improve Office 365 service delivery and ease customer support
WASHINGTON, DC--(Marketwired - Jun 30, 2017) - GSX Solutions, the leading provider of monitoring solutions for messaging, collaboration, and mobility applications, will showcase the latest version of its award-winning monitoring solution for Office 365 and hybrid deployments, during the Microsoft Inspire Conference in Washington, DC, July 9-13, 2017 at booth #630.
With a mission to enable Managed Services Providers (MSPs) and Cloud Service Providers (CSPs) to manage customers' expectations, GSX has been the expert in end-user experience monitoring for over 20 years. The solution provides real analytics of Office 365 performance, from the end-user perspective and from different locations, to head off emerging issues before they impact the business lines.
"MSPs and CSPs need deep insights into how end-user applications perform on key tasks," says Lisa Whall, new Alliances Director at GSX. "GSX is currently the only product on the market capable of providing such insight to partners in both on-premises and cloud environments. It can read the user perception and convert it into actionable data to dramatically reduce user complaints."
The value for Office 365 MSPs and CSPs includes:
- Managing customers' expectations
- Increasing overall user satisfaction
- Decreasing the number of support tickets
- Decreasing mean-time-to-repair
- Reducing Office 365 support costs
For more information please check out our brochure
https://cdn2.hubspot.net/hubfs/38080/GSX%20for%20Office%20365%20Providers.pdf or contact GSX directly at [email protected].
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