GSX Blog

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

GSX’s new assessment gives clear insights into Office 365 experience

Posted by Clementine Crozier on Thu, Nov 23, 2017

Providing the best possible experience to your end-users should be the goal of any IT department. Ultimately, the user experience is what separates a productive, profitable company from a frustrated and inefficient one. At GSX, we understand the end-user experience more than anyone, and continue to build products that help IT administrators be the heroes instead of the scapegoats. 

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Tags: Hybrid cloud monitoring, Office 365, Office 365 monitoring, End user Experience, office 365 reporting, office 365 performance, Office 365 Assessment

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, on-premises solutions, Microsoft Office 365, hybrid environments, Use cases, RoboTech, business cases

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

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Tags: Cloud, Hybrid Monitoring, Migration, Hybrid, MS SharePoint, Migration to Office 365, on-premises solutions, Exchange, Microsoft Office 365, End user Experience, Network, SharePoint Online, Use cases

How to: AirWatch MSMQ Monitoring

Posted by Pavan Reddy on Tue, Nov 07, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, crushing productivity and communication.

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Tags: Service Delivery, Mail Routing, Mobile Device Management, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance, UEM

Office 365 Migration: User Satisfaction is the Key Factor to Measure Success

Posted by Jean-Francois Piot on Thu, Nov 02, 2017

GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many Enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise and want to share the knowledge with you and explain real business case that we faced with our customers.

Context of the Company

  • Largest financial company of Canada.
  • Moving from Exchange 2013 to Office 365 Exchange Online.
  • First batch included 90,000 mailboxes.
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Tags: Microsoft Exchange, Cloud, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, Exchange, Exchange Online, Microsoft Office 365, End user Experience, Use cases

How ISV can fit in the new Microsoft Partner Strategy

Posted by Jean-Francois Piot on Thu, Oct 26, 2017


For many ISVs like GSX Solutions, working with Microsoft is both a challenge and an opportunity. The Microsoft partner organization can be difficult to maneuver without a dedicated team. Not every partner has the kind of resources to manage   this relationship.

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Tags: Microsoft Partner Network, Microsoft OCP, Azure Stack, OCP Catalog, Microsoft Co-sell program, Azure marketplace

How GSX displays and analyzes the Office 365 end-user experience

Posted by Jean-Francois Piot on Tue, Oct 24, 2017

At GSX we spend our time trying to make your life easier. For that, we’ve developed the only technology that is able to measure the end-user experience of your Office 365 full cloud or hybrid deployment.

We’ve seen in a recent post how the GSX Robot User constantly performs actions on Office 365 services and the Microsoft on-premises server (for hybrid deployment) and then collects its performance statistics to give you clarity on the services that are really delivered.

In this post we will explain how to read the PowerBI dashboard that we build from the statistics we collect. You can access some of the dashboard we created for our customers on this page.

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Tags: hybrid cloud, Cloud, GSX Robot User, End user Experience, office 365 reporting, office 365 performance, Office 365 Hybrid, PowerBI Dashboard, PowerBI

How GSX measures the end-user experience in Office 365 hybrid deployment

Posted by Jean-Francois Piot on Thu, Oct 19, 2017

Office 365 provides the best collaborative SaaS solution on the market. Keep in mind that a Microsoft SLA is only valid within a Microsoft datacenter. Once outside it, and without the GSX Robot User User, you have no data and hence no visibility into the quality of the service delivered to the end-user.

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Tags: GSX Robot User, Hybrid Monitoring, Hybrid, Hybrid cloud monitoring, Office 365 monitoring, cloud migration, End user Experience, office 365 performance, DEM