GSX Blog

Why Office 365 Monitoring Must Go Beyond the Service Health Dashboard

Posted by Pavan Reddy on Wed, Jun 07, 2017

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When it comes to Office 365, Microsoft provides many tools that are helpful in giving administrators visibility into their service health, but there are some glaring gaps that make monitoring just as important as ever. The Office 365 Service Health Dashboard lets you know if there is anything impacting users, and provides status updates on each issue.

The latest version of the Service Health Dashboard provides even deeper information on how issues are impacting end-users and how many users are affected, but limitations still apply. It doesn't show on which location the users are affected or does not provide insights into what's happening outside of its data center. Information is limited to the services Microsoft checks from its own data center.

As an administrator, monitoring service delivery is paramount. It’s crucial to ensure end-user satisfaction of Microsoft services for the overall health and productivity of your organization. While the health of services depends on  on-premises Active Directory, ADFS, AAD Connect, Proxy, and Gateway, and more, Microsoft does NOT provide information on the health of these components. That’s because they aren’t run through Microsoft’s datacenter and therefore they don’t have visibility to pass along to administrators.

These and many other on-premises components affect end-user performance, so it’s important to look beyond Microsoft’s Service Health Dashboard. Administrators should have monitoring in place at the end-user level from multiple locations to fully understand network performance as it applies to real-world scenarios. Only by end-user monitoring can administrators gain clear visibility on overall performance.

GSX’s end-to-end monitoring solutions looks at each component in your on-premises environment, performing multiple synthetic transactions on ADFS, AAD Connect, and Active Directory modules to make sure each component is running properly. GSX Robot Users perform end-to-end tests from users’ locations to provide clear visibility on experience. By pulling service health information from tenants and notifying stakeholders through email of any maintenance or degradation, administrators can be instantly aware of any outages or downtime. GSX Robot Users not only perform Outlook, Skype, and SharePoint end-user tests, but also check network connectivity from end-user locations to Microsoft’s end-point to understand network availability and help administrators fix issues proactively.

As you can see, Microsoft’s Service Health dashboard is helpful in overseeing performance issues which it has datacenter access to, but that’s just the tip of the iceberg. Organizations dedicated to ensuring end-user satisfaction through healthy systems and applications must rely on sophisticated monitoring services. GSX helps administrators test transactions from all locations automatically, allowing deeper visibility and proactive responses.

[Webinar] Got complaints with Office 365 performance?
Join us on June 20 for a technical deep dive into the metrics that are behind the tickets and the complaints. We'll dissect user actions, dig into the response times and show you what is really happening when tickets come in saying "Outlook is slow." Save your seat today!

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow, Office 365 servive health dashboard