GSX Blog

Top Office 365 Issues: Mail Delay Complaints

Posted by Pavan Reddy on Tue, May 30, 2017


A top complaint with Microsoft Exchange Online is delays in sending and receiving emails. This leads to a loss of productivity among employees, and also takes up a lot of time for IT administrators.

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Tags: application performance monitoring, APM, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, outlook slow

WannaCry Attack- Why Auditing Your Office 365 Security Should Take Priority

Posted by Juliette Ollagnier on Tue, May 16, 2017

Since Friday, there has been a brand new ransomware threat spreading very rapidly. It is called WannaCry (aka WCry, WannaCry, WanaCrypt0r, WannaCrypt, or Wana Decrypt0r). The attack does not directly affect the Office 365 service; however it proves that large companies are not safe when it comes to coordinated cyber attacks that target their data security.

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Tags: Office 365, office 365 admin center, Office 365 management, office 365 audit, office 365 security, SysAdmin Top Issues, manage Office 365, wannacry, cyberattack

Why Office 365 Administration Portal Doesn’t Make The Cut For Large Businesses

Posted by Juliette Ollagnier on Wed, Apr 26, 2017

For small businesses, managing Office 365 is a simple and straightforward process. But for large, complex, and global organizations, that couldn’t be further from the truth. The Microsoft Office 365 administration portal was not built to handle day-to-day operations belonging to large volumes of users, or licenses, whether you are in hybrid, cloud only or multitenant environments. Microsoft’s built-in tools have strong limitations when it comes to managing users or delegating administration.

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Tags: office 365 admin center, Office 365 management, Office 365 Administration, SysAdmin Top Issues, manage Office 365, Office 365 user management

Top Office 365 Issues: Poor Skype for Business Call Quality

Posted by Pavan Reddy on Thu, Apr 06, 2017

 
Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

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Tags: Office 365 monitoring, skype for business issue, Skype for business performance, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Certificate errors on federated environments

Posted by Pavan Reddy on Tue, Mar 28, 2017

Since ADFS environments depend on certificates, it’s important to make sure they don’t expire and wreak havoc on your organization. Most major issues with ADFS occur due to the expiration of certificates. So if users start complaining that they can’t access their Office 365 resources, certificate expirations could definitely be to blame. 

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Tags: Office 365 monitoring, ADFS monitoring, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Mailbox Latency Complaints

Posted by Pavan Reddy on Tue, Mar 07, 2017

User complaints about mailbox latencies are one of the most common issues that IT administrators face, and one of the most time-consuming to fix. Generally, an IT administrator will respond to complaints by asking if the issue is affecting everyone in the location.

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Tags: Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, mailbox latency, Office 365 mailbox latency, Exchange Online latency

Top Office 365 Issues: High Network Latency

Posted by Pavan Reddy on Tue, Feb 28, 2017


Any IT administrator knows that when users complain about slowness accessing a mailbox, it’s usually tied to network latency. Still, there’s rarely enough information to confirm this is the case. And there’s no native proactive approach to checking and managing latency issues ahead of time.

 

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Tags: Office 365 monitoring, Network latency, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Preventing “Rogue” attacks with Office 365 Security Auditing

Posted by Jean-Francois Piot on Thu, Feb 23, 2017


When an unauthorized person hacks into a system by attempting several password combinations until one works, it’s called a brute force attack. These attacks threaten the security of an organization’s highly sensitive data, and require the careful attention of IT administrators to prevent from happening.

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Tags: office 365 audit, office 365 security, office 365 auditing, SysAdmin Top Issues, star wars

How monitoring Skype for Business Online can improve end-user experience

Posted by Pavan Reddy on Mon, Feb 06, 2017

Many organizations are migrating to Skype for Business Online, and for good reason. Migrating to the cloud takes away the need to buy hardware for servers and worry about upgrades and maintenance. Companies can save money on backup and disaster recovery as well.

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Tags: Office 365 monitoring, skype for business issue, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Unable to login due to Azure AD Connect sync issues

Posted by Pavan Reddy on Tue, Jan 24, 2017

When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues. Most organizations will use AAD connect (previously called DirSync, and AD sync) to sync their on-premise identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.

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Tags: Office 365 monitoring, Azure AD Connect performance, Azure AD Connect, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365