GSX Blog

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases

How to: AirWatch MSMQ Monitoring

Posted by Pavan Reddy on Tue, Nov 07, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, crushing productivity and communication.

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Tags: Service Delivery, Mail Routing, Mobile Device Management, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance, UEM

AirWatch URL endpoints are not responding

Posted by Pavan Reddy on Wed, Oct 11, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, making server endpoints unreachable and crushing productivity and communication.

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Tags: Service Delivery, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, UEM

Troubleshooting End User Experience in a Distributed Environment

Posted by Sushen Birari on Tue, Feb 14, 2017

Applications provided by IT are made to be used by people, and those people are generally not sitting in the datacenter of every company. So how do you make sure that your infrastructure is providing the best end-user experience when you’re blind to the main causes of end-user latency?

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Tags: GSX Robot User, QoS, Service Delivery, Office 365, Network Performance, Network latency, Network Diagnostic, office 365 health, office 365 performance

What’s Your Service Management Strategy to Maintain Environmental Health?

Posted by Meryll Moreau on Tue, Dec 10, 2013

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Tags: ITIL, sla, GSX Analyzer, Service Delivery, analytics

ITIL for your Messaging and Collaboration Environment Wrap-up

Posted by Carl Drechsel on Wed, Mar 21, 2012

Over the last couple of months I’ve posted a host of articles covering each main process of ITIL and how they relate to your Messaging and Collaboration environments. Today I’d like to take the time to briefly review what I’ve covered and present a single question for each process that will sum up its overall goal. My hope is that the material I’ve covered and the questions I pose will get you thinking about how to use this robust framework to improve your IT organization and the services you provide. If I could reinforce one point it’s that benefits of ITIL can be recognized in both macro and micro deployments. Whether your organization has a full scale project planned to implement the ITIL methodology or you would like to simply apply the spirit of ITIL to your daily activities, keeping the basic tenets will help improve your organization and the service you deliver.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 6: Continual Service Improvement)

Posted by Carl Drechsel on Thu, Mar 15, 2012

ITIL wouldn’t be complete without a built-in process for continually improving upon each component.  As a result the authors of ITIL included Continual Service Improvement as one of the five core processes for efficient IT Service Management. In this post I am going to give an overall introduction to Continual Service Improvement (CSI) and what you can do today to improve how you manage overall operations in your Messaging and Collaboration environment. The overall goal of CSI is to ensure that each component of your ITIL deployment is continuously improved resulting in greater quality and resource efficiencies. Let’s take a look at the main activities of CSI.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Continual Service Improvement, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 5B: Service Operation)

Posted by Carl Drechsel on Wed, Mar 07, 2012

In the last post I discussed the three Service Operation processes associated with the lifecycle of an event in your environment. This post will cover the other two processes that are a part of Service Operation.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Service Operation, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 5A: Service Operation)

Posted by Carl Drechsel on Wed, Feb 29, 2012

Last week I finished covering Service Operation, in this post I am going to cover the processes associated with Service Operation that you will likely heavily interact with.

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Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Service Operation, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 4B: Service Transition)

Posted by Carl Drechsel on Wed, Feb 22, 2012

Last week I posted the first three processes associated with Service Transition, in this post I will cover the final four important processes to take into account when adhering to ITIL standards

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Tags: Collaboration, ITIL, sla, Service Transition, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework