Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.
Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases
Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.
While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.
Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech
GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.
We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.