When you invest in Office 365, the next step is to embark on a successful migration so that your business processes go on without interruption. Many organizations fail to realize just how important this is. Take, for example, an insurance company that just started on their Office 365 migration project by migrating 500 mailboxes per night. Some recently migrated users start complaining that there is content missing from their folders, and their mailboxes are unavailable. The number of help desk calls is rising fast, and the organization is only troubleshooting as a reactive measure. The insurance company sees a big impact on their business line productivity.
The IBM Domino environment was mostly replaced by Microsoft on-premise technology, and later replaced by the Microsoft Cloud Services. One thing that hasn’t been replaced is the need for administrators to have control and visibility of service delivery to end-users.
Whether you’re using IBM applications, Microsoft on-premise servers, or Microsoft Office 365, as the messaging administrator you need to provide availability and performance metrics of the service delivered to your management. You also need to understand issues when they arise.
Administrators know that if you don’t show your users how to get value out of Office 365, they won’t take full advantage of it, and your organization won’t truly reap the benefits of your investment. A main issue with Office 365 is that admins have struggled to get comprehensive, actionable information. That’s made it difficult for admins to measure Office 365 service adoption, and even more difficult for them to share that information outside of their teams due to limited sharing functionalities.