GSX Blog

Office 365 Proactive Monitoring: Get Ahead of your Issues

Posted by Clementine Crozier on Thu, Mar 22, 2018

While there are a few performance monitoring options available on the market, the level of data granularity and availability of useful, impactful insights varies greatly. Most solutions don’t offer enough detailed metrics and analysis to pinpoint problems (as well as their root causes) quickly; oftentimes, the data isn’t even presented in an easy-to-use, efficient manner. In addition, few solutions are comprehensive enough to test the application environment at every level — including and especially the end-user perspective, which is a critical aspect of performance.

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Tags: Microsoft, Office365, Microsoft Office 365, office 365 reporting, performance monitoring, office 365 performance, Digital experience monitoring

GSX’s new assessment gives clear insights into Office 365 experience

Posted by Clementine Crozier on Thu, Nov 23, 2017

Providing the best possible experience to your end-users should be the goal of any IT department. Ultimately, the user experience is what separates a productive, profitable company from a frustrated and inefficient one. At GSX, we understand the end-user experience more than anyone, and continue to build products that help IT administrators be the heroes instead of the scapegoats. 

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Tags: Hybrid cloud monitoring, Office 365, Office 365 monitoring, End user Experience, office 365 reporting, office 365 performance, Office 365 Assessment

How GSX displays and analyzes the Office 365 end-user experience

Posted by Jean-Francois Piot on Tue, Oct 24, 2017

At GSX we spend our time trying to make your life easier. For that, we’ve developed the only technology that is able to measure the end-user experience of your Office 365 full cloud or hybrid deployment.

We’ve seen in a recent post how the GSX Robot User constantly performs actions on Office 365 services and the Microsoft on-premises server (for hybrid deployment) and then collects its performance statistics to give you clarity on the services that are really delivered.

In this post we will explain how to read the PowerBI dashboard that we build from the statistics we collect. You can access some of the dashboard we created for our customers on this page.

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Tags: hybrid cloud, Cloud, GSX Robot User, End user Experience, office 365 reporting, office 365 performance, Office 365 Hybrid, PowerBI Dashboard, PowerBI

How do you measure success of your Office 365 migration?

Posted by Juliette Ollagnier on Thu, Jan 19, 2017

When you invest in Office 365, the next step is to embark on a successful migration so that your business processes go on without interruption. Many organizations fail to realize just how important this is. Take, for example, an insurance company that just started on their Office 365 migration project by migrating 500 mailboxes per night. Some recently migrated users start complaining that there is content missing from their folders, and their mailboxes are unavailable. The number of help desk calls is rising fast, and the organization is only troubleshooting as a reactive measure. The insurance company sees a big impact on their business line productivity.

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Tags: Cloud, Migration, Office 365, office 365 reporting, Usage Diagnostics, office 365 reports

Top Ways to Check your Office 365 Health

Posted by Jean-Francois Piot on Thu, Jan 12, 2017

The IBM Domino environment was mostly replaced by Microsoft on-premise technology, and later replaced by the Microsoft Cloud Services. One thing that hasn’t been replaced is the need for administrators to have control and visibility of service delivery to end-users.

Whether you’re using IBM applications, Microsoft on-premise servers, or Microsoft Office 365, as the messaging administrator you need to provide availability and performance metrics of the service delivered to your management. You also need to understand issues when they arise.

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Tags: Office365, office 365 reporting, Office 365 usage, office 365 reports

Why Office 365 Admins Need Shareable, Customizable Reports (and how to get them)

Posted by Juliette Ollagnier on Wed, Dec 07, 2016

Administrators know that if you don’t show your users how to get value out of Office 365, they won’t take full advantage of it, and your organization won’t truly reap the benefits of your investment. A main issue with Office 365 is that admins have struggled to get comprehensive, actionable information. That’s made it difficult for admins to measure Office 365 service adoption, and even more difficult for them to share that information outside of their teams due to limited sharing functionalities.

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Tags: Office365, office 365 reporting, office 365 admin center, Office 365 usage, office 365 reports

Clean Up Your Azure Active Directory to Improve Office 365 Reporting Capabilities

Posted by Juliette Ollagnier on Tue, Nov 08, 2016

An unorganized, cluttered Azure Active Directory should be an Office 365 administrator’s worst nightmare. For one, an AD that isn’t up-to-date can create security risks. If you have unused accounts that should no longer be in Active Directory, it can make your organization more vulnerable to threats. Verification becomes nearly impossible, which leads to security issues that could impact the entire organization. Making sure to delete, disable, or move unused accounts can help keep your Azure AD organized, preventing security threats and making your Office 365 environment more manageable.

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Tags: Office365, office 365 reporting, Active Directory

Office 365 Reporting – Gain actionable insights with filters

Posted by Juliette Ollagnier on Thu, Aug 11, 2016


Microsoft Office 365 released a new reporting portal earlier this year, with some improvements and advanced capabilities over its previous version. But for IT administrators who want custom usage reports, and more effective cost management insights, GSX 365 Usage remains crucial tool. Today we will explore more about the filtering capability, which is limited in the native Microsoft Admin Center.

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Tags: Office365, office 365 reporting, Office 365 usage

Find out how much Office 365 reporting costs to your organization

Posted by Juliette Ollagnier on Tue, Jun 28, 2016

You need information and key data about your Office 365 environment. Perhaps you’re looking to calculate ROI, or understand end-user adoption trends. A common approach we hear is “why don’t I just use PowerShell to extract this data?” The reality is that using PowerShell to retrieve data from your Office 365 environment is a tedious and inefficient process, and results in data that is incomplete and not very useful.

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Tags: Office365, Powershell, office 365 reporting, Office 365 usage

How Enterprises Can Monitor Remote Teams with GSX Solutions

Posted by Juliette Ollagnier on Tue, Jun 07, 2016

If you’ve ever managed an enterprise sales team, you know the challenges that come along with it. You’re required to set quotas and monitor progress towards both short and long-term sales goals, which becomes more challenging when your team works remotely. Sales directors are beginning to rely more on IT departments to help monitor usage and keep their remote teams accountable.

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Tags: office 365 reporting, office 365 admin center, Office 365 management, Office 365 usage