GSX Blog

How GSX measures the end-user experience in Office 365 hybrid deployment

Posted by Jean-Francois Piot on Thu, Oct 19, 2017

Office 365 provides the best collaborative SaaS solution on the market. Keep in mind that a Microsoft SLA is only valid within a Microsoft datacenter. Once outside it, and without the GSX Robot User User, you have no data and hence no visibility into the quality of the service delivered to the end-user.

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Tags: GSX Robot User, Hybrid Monitoring, Hybrid, Hybrid cloud monitoring, Office 365 monitoring, cloud migration, End user Experience, office 365 performance, DEM

Public Sector is accelerating transition to Hybrid Cloud

Posted by Juliette Ollagnier on Tue, Oct 17, 2017

The United States government is starting to take its own technology infrastructure more seriously, increasing its focus on security and efficiency by moving away from outdated IT systems. Next year, the federal technology budget could increase by up to $1.6 billion, to a total of $95.7 billion a year. The U.S. government plans to move agencies off of legacy IT systems that are eating up budgets, and onto more secure, cloud-based systems.

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Tags: Hybrid Monitoring, Hybrid, public cloud, Hybrid cloud monitoring, Office 365 monitoring, cloud migration, End user Experience, office 365 performance, DEM

The Truth Remains- User Experience is Everything

Posted by Juliette Ollagnier on Tue, Oct 03, 2017

Hybrid scenarios are complex, involving both on-premises and cloud components. How many people truly know about what it takes to integrate platforms, what exchange migration is, or how to even really define the cloud?

Whether or not businesses are educated in these everyday solutions, complexities will always show up and come second to improving the product sets ease of use.

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Tags: APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Experience

Navigating User Expectations in a New Office 365 Hybrid World

Posted by Juliette Ollagnier on Tue, Sep 26, 2017


As technology changes, so does user experiences and expectations. The technology shift from computer mainframes to cloud computing brought about a host of new challenges for IT administrators to manage; and how we handle end users’ complaints must be carefully considered within the scope of how the technology has changed.

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow, DEM, Office 365 Hybrid

ExpressRoute & Office 365 performance- Still sitting on the fence?

Posted by Clementine Crozier on Thu, Aug 10, 2017

Many companies, large and small are familiar with Azure ExpressRoute – a direct connection to Microsoft’s cloud infrastructure. ExpressRoute allows organizations to extend their base network into the Microsoft Cloud. It creates a direct, private link between Microsoft data centers and local network infrastructures. By doing so, ExpressRoute offers higher security, reliability, and speeds with lower latencies than typical connections over the Internet.

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Tags: Office 365, office 365 performance, manage Office 365, ExpressRoute, Azure ExpressRoute

Understanding Office 365 Performance Issues and How Metrics Can Help

Posted by Juliette Ollagnier on Tue, Jun 13, 2017

The rapid growth of Office 365 is undeniable. In a recent poll of IT decision makers, 78 percent indicated that they are currently using or planning to use Office 365 software and services. Office 365 has more than 85 million users, and is on track to reach 100 million users this year. However, many enterprises are running into network performance issues when they deploy Microsoft Office 365. Zscaler’s recent report shares how performance issues are impacting Office 365 users, with 70 percent of enterprises experiencing latency issues on a weekly basis.

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow

Why Office 365 Monitoring Must Go Beyond the Service Health Dashboard

Posted by Pavan Reddy on Wed, Jun 07, 2017

 
When it comes to Office 365, Microsoft provides many tools that are helpful in giving administrators visibility into their service health, but there are some glaring gaps that make monitoring just as important as ever. The Office 365 Service Health Dashboard lets you know if there is anything impacting users, and provides status updates on each issue.

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow, Office 365 servive health dashboard

Top Office 365 Issues: Mail Delay Complaints

Posted by Pavan Reddy on Tue, May 30, 2017


A top complaint with Microsoft Exchange Online is delays in sending and receiving emails. This leads to a loss of productivity among employees, and also takes up a lot of time for IT administrators.

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Tags: application performance monitoring, APM, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, outlook slow, Use cases

Network Performance: End-User Experience Matters Everywhere!

Posted by Juliette Ollagnier on Tue, May 23, 2017

It’s almost impossible to get any work done when network performance issues get in the way. Research shows that network issues contribute to declines in revenue and end-user satisfaction, but it doesn’t take a breadth of data to know that outages are a major headache. That’s why it’s crucial for IT administrators to stay on top of network performance monitoring, anywhere, anytime.
So what do you do when users outside of your main office complain about slow networks or applications?

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Tags: application performance monitoring, APM, End user Experience, Network Performance, Network latency, Network Diagnostic, office 365 health, office 365 performance

Top Office 365 Issues: Poor Skype for Business Call Quality

Posted by Pavan Reddy on Thu, Apr 06, 2017

 
Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

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Tags: Office 365 monitoring, skype for business issue, Skype for business performance, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, Use cases