GSX Blog

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

GSX’s new assessment gives clear insights into Office 365 experience

Posted by Clementine Crozier on Thu, Nov 23, 2017

Providing the best possible experience to your end-users should be the goal of any IT department. Ultimately, the user experience is what separates a productive, profitable company from a frustrated and inefficient one. At GSX, we understand the end-user experience more than anyone, and continue to build products that help IT administrators be the heroes instead of the scapegoats. 

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Tags: Hybrid cloud monitoring, Office 365, Office 365 monitoring, End user Experience, office 365 reporting, office 365 performance, Office 365 Assessment

As APM shifts to DEM, the time is now to focus on end-user experience

Posted by Clementine Crozier on Thu, Sep 14, 2017

The increased complexity of today’s IT infrastructure has made old methods of application performance management insufficient. Previously, simple back-end metrics were enough to measure whether service was being provided to end-users quickly and securely. Today, more sophisticated analytics and measuring tools are required to stay ahead of performance issues to ensure end-user satisfaction.

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Tags: Application Performance, Office 365, APM, End user Experience, Office 365 Administration, DEM, Digital experience monitoring

ExpressRoute & Office 365 performance- Still sitting on the fence?

Posted by Clementine Crozier on Thu, Aug 10, 2017

Many companies, large and small are familiar with Azure ExpressRoute – a direct connection to Microsoft’s cloud infrastructure. ExpressRoute allows organizations to extend their base network into the Microsoft Cloud. It creates a direct, private link between Microsoft data centers and local network infrastructures. By doing so, ExpressRoute offers higher security, reliability, and speeds with lower latencies than typical connections over the Internet.

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Tags: Office 365, office 365 performance, manage Office 365, ExpressRoute, Azure ExpressRoute

Souping-up Office 365 Administration with Role-Based Access Control (RBAC)

Posted by Clementine Crozier on Tue, Jul 04, 2017

Organizations are seeing a growing need to control permissions with granularity to optimize processes and workflow. With role-based access control, or RBAC, access and entitlement are decided through granular methods. By using granularity as a process for authorization, organizations can control the access or entitlement of the requester for the requested resource. RBAC can help reduce employee downtime and manage access control policies more efficiently.

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Tags: Migration to Office 365, Office 365, office 365 admin center, Office 365 Administration, manage office 635, office 365 rbac

WannaCry Attack- Why Auditing Your Office 365 Security Should Take Priority

Posted by Juliette Ollagnier on Tue, May 16, 2017

Since Friday, there has been a brand new ransomware threat spreading very rapidly. It is called WannaCry (aka WCry, WannaCry, WanaCrypt0r, WannaCrypt, or Wana Decrypt0r). The attack does not directly affect the Office 365 service; however it proves that large companies are not safe when it comes to coordinated cyber attacks that target their data security.

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Tags: Office 365, office 365 admin center, Office 365 management, office 365 audit, office 365 security, SysAdmin Top Issues, manage Office 365, wannacry, cyberattack

Prepare for These Surprises When Migrating to Office 365

Posted by Gary Steere on Thu, Mar 23, 2017


If you’re considering making the big move to Microsoft Office 365, it’s important to know what the process entails and where costs may be hiding before you take the leap. Unfortunately, far too many customers migrate to Office 365 before they are ready. Knowing what surprises could be in store is crucial to helping you make successful decisions when preparing for your move to the cloud.

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Tags: Migration to Office 365, Office 365, cloud migration, Office 365 management, office 365 migration

How do you manage compliancy with mobile devices?

Posted by Juliette Ollagnier on Tue, Mar 21, 2017


Mobile devices can be a major security threat if they aren’t managed properly. Many company’s employees use email, Skype, and other Office 365 services on their mobile devices at the office, at home, and on the go, which can cause headaches for IT administrators.
 

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Tags: Office 365, Security, Office 365 usage, Usage Diagnostics, office 365 reports

How MSPs can help organizations with proactive Office 365 monitoring

Posted by Jean-Francois Piot on Tue, Mar 14, 2017

Organizations migrating to Microsoft Office 365 face both an opportunity and a threat. Once an MSP’s customer is on Office 365, what happens next? MSPs want to keep the relationship they developed before and during the migration by helping to transform the organization’s infrastructure, making it more reliable and cost efficient. Here, I’ll share how to continue to generate value after the migration with proactive monitoring.

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Tags: GSX Robot User, Office 365, Managed Service Provider, MSP, office 365 performance

GSX 365 Insights Rocks Yammer and SharePoint Analytics to Improve ROI

Posted by Juliette Ollagnier on Tue, Feb 21, 2017

Here at GSX we’re excited to share how we can provide Community Managers deeper insights into Yammer and SharePoint. The new GSX 365 Insights collects information needed to demonstrate enterprise social networks usage and ROI.  

Yammer and SharePoint have their own native dashboard analytics tools, that gives employees a broad look into what’s happening in their networks. With it, you can see how many items have been uploaded, status updates liked, and how many conversations are happening during certain periods. It can show how effectively your team is communicating using the tool. For example, it shows if a key member of your team isn’t engaged or interacting with their colleagues. 

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Tags: Office 365, SharePoint, SharePoint Online, Yammer, Yammer analytics, SharePoint analytics, enterprise social network