In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, making server endpoints unreachable and crushing productivity and communication.
It’s almost impossible to get any work done when network performance issues get in the way. Research shows that network issues contribute to declines in revenue and end-user satisfaction, but it doesn’t take a breadth of data to know that outages are a major headache. That’s why it’s crucial for IT administrators to stay on top of network performance monitoring, anywhere, anytime.
So what do you do when users outside of your main office complain about slow networks or applications?
IT applications are built around the end-user experience, and as moreGSX customers transition from on-premises to hybrid service delivery, we’ve faced many latency issues that have negatively affected the end-user. However, ensuring that our infrastructure provides the best end-user experience, when we don’t always have the root cause, is really dependent on the network.
Any IT administrator knows that when users complain about slowness accessing a mailbox, it’s usually tied to network latency. Still, there’s rarely enough information to confirm this is the case. And there’s no native proactive approach to checking and managing latency issues ahead of time.
Applications provided by IT are made to be used by people, and those people are generally not sitting in the datacenter of every company. So how do you make sure that your infrastructure is providing the best end-user experience when you’re blind to the main causes of end-user latency?
When you move to Office 365, the business-critical part of your IT is outsourced and lives independently from the rest of your IT environment. Managing network connectivity becomes critical to monitoring the availability and performance of your applications.