GSX Blog

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases

How to: AirWatch MSMQ Monitoring

Posted by Pavan Reddy on Tue, Nov 07, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, crushing productivity and communication.

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Tags: Service Delivery, Mail Routing, Mobile Device Management, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance, UEM

How GSX for AirWatch Helps Organizations Access Email 24/7

Posted by Clementine Crozier on Tue, Sep 19, 2017

In today’s world, employees require 24/7 access to their email accounts from any device so they can work remotely. Using email on mobile devices requires a complex chain of command that involves network components, email delivery systems, and an MDM application such as AirWatch.

But what happens when AirWatch fails? Email flow is shut down completely for remote workers on their mobile devices, killing productivity and communication.

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Tags: Mobile Device Management, MDM, APM, End user Experience, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance

Why BES12 Monitoring is Important

Posted by Tosin Vaithilingam on Thu, Apr 16, 2015

Putting a new system in place comes with the responsibility of keeping it up and running, meeting the service-level agreement, and satisfying end users. For a BlackBerry administrator, all of these responsibilities are far more critical than putting the new system in place. As a best practice, we have seen software vendors help fine-tune, configure and even migrate users to the new platform.

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Tags: Enterprise Mobility Management, Mobility monitoring, Mobile Device Management, Monitoring BES, Blackberry monitoring, BlackBerry 12, BES12, BlackBerry Enterprise Service

Is your BES12 systems' performance keeping you up at night?

Posted by Meryll Moreau on Thu, Apr 02, 2015

Today, mobile devices are everywhere and business users have a need to access their data from anywhere and from multiple devices. Likewise, users’ experience with BlackBerry performance and availability is crucial to any deployments’ success.

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Tags: Enterprise Mobility Management, Mobility monitoring, Mobile Device Management, Monitoring BES, Blackberry monitoring, BlackBerry 12, BES12, BlackBerry Enterprise Service

BlackBerry feedbacks after MWC Barcelona

Posted by Antoine Leboyer on Thu, Mar 19, 2015

I spent most of the Mobile World Congress in Barcelona in the office that BlackBerry had reserved in one of the towers adjacent to the trade show. I have to confess that I was glad I could avoid having to go through the huge crowd that visited the trade show. We heard that more than 80,000 people attended this year’s edition. The intensity and scale of the show speaks for the intensity of the mobile industry. Attendees were from every country, region and probably even planets you could possibly imagine. The organizers and the city of Barcelona have to be congratulated for coping quite effectively and succesfuly with such a massive venue.

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Tags: Enterprise Mobility Management, Mobility monitoring, Mobile Device Management, BES 12, Monitoring BES, BlackBerry 12, BlackBerry Enterprise Service, MWC

BES 12 Server Pooling now available on GSX v10.11

Posted by Meryll Moreau on Wed, Mar 04, 2015

We are glad to announce the general availability of the new GSX Monitor & Analyzer, which includes support for BES 12 high availability. Mobility—combined with the phenomena of BYOD and cloud computing—is transforming business and our industry, letting people work remotely from wherever they want. According to market research Bring Your Own Device (BYOD) & Enterprise Mobility Market will reach $284.70 Billion by 2019.

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Tags: Enterprise Mobility Management, Mobility monitoring, Mobile Device Management, BES 12, Monitoring BES, Blackberry monitoring, BlackBerry 12, BlackBerry Enterprise Service

ActiveSync for Exchange 2010

Posted by Carl Drechsel on Fri, Jul 27, 2012

As more and more companies are adopting BYOD supporting a broad set of end user devices security and device management take on greater importance. As we are left wonder where the BlackBerry Enterprise Server will fit into the current and future state of enterprise messaging other vendors and technologies are left to fill the gaps. Anyone who has been working with Exchange for some time knows that ActiveSync has been around for a while; its recent evolution brings us to the current version which is part of Exchange 2010.

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Tags: Exchange 2010, Mobile Device Management, ActiveSync