GSX Blog

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

Read More

Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

Read More

Tags: Cloud, GSX Robot User, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, on-premises solutions, Microsoft Office 365, hybrid environments, Use cases, RoboTech, business cases

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

Read More

Tags: Cloud, Hybrid Monitoring, Migration, Hybrid, MS SharePoint, Migration to Office 365, on-premises solutions, Exchange, Microsoft Office 365, End user Experience, Network, SharePoint Online, Use cases

Office 365 Migration: User Satisfaction is the Key Factor to Measure Success

Posted by Jean-Francois Piot on Thu, Nov 02, 2017

GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many Enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise and want to share the knowledge with you and explain real business case that we faced with our customers.

Context of the Company

  • Largest financial company of Canada.
  • Moving from Exchange 2013 to Office 365 Exchange Online.
  • First batch included 90,000 mailboxes.
Read More

Tags: Microsoft Exchange, Cloud, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, Exchange, Exchange Online, Microsoft Office 365, End user Experience, Use cases

Read what our customers have to say about us?

Posted by Meryll Moreau on Thu, Mar 05, 2015

This seems like a good time to give you some feedback on how things are going from our community. We are 100% committed to offering  new and existing customers and partners the best product and services.

Read More

Tags: Case Studies, Customer, IBM, Blackberry, Microsoft Office 365

GSX summer reading: the top 10 resources around Office 365

Posted by Philippe Blanchot on Fri, Jul 18, 2014
Read More

Tags: Exchange Migration, Cloud, Migration to Office 365, Microsoft Office 365

Microsoft cloud outages

Posted by Antoine Leboyer on Thu, May 12, 2011

Mary-Jane Foley has a very good column on Microsoft which I recommend. Do have a look at this latest article on ZDNet about BPOS cloud customers hit by multi-day email outage.

Read More

Tags: Cloud, BPOS, Framework, Microsoft Office 365