GSX Blog

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

Read More

Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

Planning for Exchange 2013 On-premises or Online?

Posted by Meryll Moreau on Tue, Jan 21, 2014

How do you manage and monitor your Hybrid Cloud infrastructure to increase efficiency and get a better control on the overall availability of your messaging environment?

Read More

Tags: Exchange 2013, Microsoft, Exchange reporting, application monitoring, Messaging, Beta Program, Exchange monitoring, APM, Exchange Online

Become a GSX Beta Tester for Exchange 2013 and Exchange Online

Posted by Meryll Moreau on Tue, Nov 19, 2013

Be the first to try GSX's latest software - become a GSX beta tester and help to improve GSX Products.

Read More

Tags: Exchange 2013, Microsoft, Exchange reporting, application monitoring, Messaging, Beta Program, Exchange monitoring, APM, Exchange Online

Monitoring Top 10 New Capabilities for Microsoft Exchange 2013

Posted by Meryll Moreau on Thu, Nov 07, 2013

Exchange 2013 offers businesses a fantastic portal for email, calendar and contacts on PCs, phones and web browsers. Highly supportive of BYOD, security and high availability, Exchange 2013 truly helps customers feel at ease with enhanced reliability and reduced complexity. 

This latest version of Exchange is committed to making sure your environment is always available and under control.

To maximize your Exchange 2013 Return on Investment (ROI) while increasing service availability, GSX is offering you some exciting new features, based on some of the most popular requests from Administrators, to help you get the most out of your Exchange experience.

Read More

Tags: Exchange 2013, Microsoft, Exchange reporting, application monitoring, Messaging, Exchange monitoring, APM, Exchange Online

The Future of Exchange- The Next Eldorado

Posted by Carl Drechsel on Mon, Oct 15, 2012

A couple of weeks ago we attended the Microsoft Exchange Conference in Orlando- you can read an abstract of the previous post here. All in all it was a great conference and had me thinking about the product’s early beginnings and where it may be going in the future. A lot has changed since Exchange 4.0 was released in early 1996 but at the core Exchange is first and foremost a tool for internet mail delivery.

Read More

Tags: Exchange 2013, application monitoring, Messaging, Exchange monitoring, Exchange, server monitoring software

BYOD, Concerns for the Enterprise

Posted by Carl Drechsel on Wed, May 09, 2012

Bring Your Own Device (BYOD) is one of the topics that was addressed at the day two keynote of MMS 2012. It’s a trend in companies worldwide that has been increasing in practice with the success and popularity of the iphone, the ipad and Android based devices. With their adoption this has led many employees to use those devices to be more productive and, as a result, use those devices to access company data such as e-mail, applications, files and systems. This in turn has led to concerns over security, privacy, performance and scalability.

Read More

Tags: User Experience, Lotus Domino Monitoring, Messaging, Monitoring, Reporting, lotus domino, BYOD, Exchange SharePoint

Messaging Administrator, Where’s the Easy Button?

Posted by Carl Drechsel on Wed, Apr 04, 2012

IT administrators today have quite a bit to manage every day, and what’s worse is the influx of things to do seem to have no end. In this blog post I’d like to address a few of the things that you can do to eliminate repetitive non-value added tasks from your routine.

Read More

Tags: Collaboration, sla, Lotus Domino Monitoring, Messaging, Monitoring, Reporting, lotus domino

ITIL for your Messaging and Collaboration Environment Wrap-up

Posted by Carl Drechsel on Wed, Mar 21, 2012

Over the last couple of months I’ve posted a host of articles covering each main process of ITIL and how they relate to your Messaging and Collaboration environments. Today I’d like to take the time to briefly review what I’ve covered and present a single question for each process that will sum up its overall goal. My hope is that the material I’ve covered and the questions I pose will get you thinking about how to use this robust framework to improve your IT organization and the services you provide. If I could reinforce one point it’s that benefits of ITIL can be recognized in both macro and micro deployments. Whether your organization has a full scale project planned to implement the ITIL methodology or you would like to simply apply the spirit of ITIL to your daily activities, keeping the basic tenets will help improve your organization and the service you deliver.

Read More

Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 6: Continual Service Improvement)

Posted by Carl Drechsel on Thu, Mar 15, 2012

ITIL wouldn’t be complete without a built-in process for continually improving upon each component.  As a result the authors of ITIL included Continual Service Improvement as one of the five core processes for efficient IT Service Management. In this post I am going to give an overall introduction to Continual Service Improvement (CSI) and what you can do today to improve how you manage overall operations in your Messaging and Collaboration environment. The overall goal of CSI is to ensure that each component of your ITIL deployment is continuously improved resulting in greater quality and resource efficiencies. Let’s take a look at the main activities of CSI.

Read More

Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Messaging, Continual Service Improvement, Reporting, lotus domino, Framework

ITIL for your Messaging and Collaboration environment (Part 5B: Service Operation)

Posted by Carl Drechsel on Wed, Mar 07, 2012

In the last post I discussed the three Service Operation processes associated with the lifecycle of an event in your environment. This post will cover the other two processes that are a part of Service Operation.

Read More

Tags: Collaboration, ITIL, sla, Service Delivery, Lotus Domino Monitoring, Service Operation, Messaging, Reporting, lotus domino, Framework