GSX Blog

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases

How to: AirWatch MSMQ Monitoring

Posted by Pavan Reddy on Tue, Nov 07, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, crushing productivity and communication.

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Tags: Service Delivery, Mail Routing, Mobile Device Management, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance, UEM

AirWatch URL endpoints are not responding

Posted by Pavan Reddy on Wed, Oct 11, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, making server endpoints unreachable and crushing productivity and communication.

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Tags: Service Delivery, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, UEM

How GSX for AirWatch Helps Organizations Access Email 24/7

Posted by Clementine Crozier on Tue, Sep 19, 2017

In today’s world, employees require 24/7 access to their email accounts from any device so they can work remotely. Using email on mobile devices requires a complex chain of command that involves network components, email delivery systems, and an MDM application such as AirWatch.

But what happens when AirWatch fails? Email flow is shut down completely for remote workers on their mobile devices, killing productivity and communication.

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Tags: Mobile Device Management, MDM, APM, End user Experience, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance

Why monitoring security is a must

Posted by Meryll Moreau on Mon, Oct 19, 2015

Imagine driving a car today without a dashboard. You’d have a relative sense of your speed based on other vehicles around you, but you wouldn’t actually know your precise speed until you encountered a problem — for instance, if you were pulled over by a policeman for speeding. You’d have very little warning if your engine was overheating, your tire pressure was dropping, or you were about to run out of oil. In short, you wouldn’t know the what, when, or where of a problem until your car was already broken down and leaving you stranded on the side of a street.

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Tags: Monitoring BES, MDM, Enterprise Mobility, EMM

Disclose & Respond to the Top 5 Security Breaches for Mobile Devices

Posted by Juliette Ollagnier on Wed, Sep 30, 2015

Most organizations understand that breach response and vulnerability disclosure are a huge part of the security process. However, despite the disclosed breaches, organizations continue to miscalculate or underestimate the risk caused by mobile.

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Tags: MDM, Blackberry monitoring, BES12, EMM, Security

Friday Podcast: Is device security keeping you up at night?

Posted by Juliette Ollagnier on Fri, Sep 25, 2015

The number of data breaches caused by mobile devices has significantly increased in the past years. And mobile devices are already considered as the weakest link in the security framework.

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Tags: MDM, Blackberry monitoring, BES12, BYOD, EMM, compliance, security policy

Beefing up device security with BES12

Posted by Juliette Ollagnier on Wed, Sep 16, 2015

Mobile devices are widely adopted in the world of business today. Moreover, they have taken on mission-critical status for most enterprises. 

According to John S Chen, CEO at BlackBerry, and based on result of a survey of 800 CIOs and risk and compliance leaders*, “the number of data breaches caused by mobile devices had significantly increased in the past years. Mobile device is already the weakest link in the security framework“.

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Tags: MDM, Blackberry monitoring, BES12, EMM, Security

GSX, the watchful eye for all IT administrators!

Posted by Meryll Moreau on Thu, Apr 30, 2015

GSX is the watchful eye for all IT administrators, letting them manage the quality of service (QoS) of their business applications. That being said, let's take a step back analyze the day-to-day challenges facing IT administrators.

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Tags: QoS, Migration, MDM, Office 365, Exchange, BES12, Blackberry, cloud migration, EMM, Exchange protocols