GSX Blog

Business case: Skype for Business Online Deployment

Posted by Jean-Francois Piot on Wed, Jan 24, 2018

GSX Solutions is the premier specialist in Office 365 service performance monitoring and optimization. Our Robot Users have worked with many enterprises to measure and analyze their end-user experience.

We would like to share some of our expertise using the following example.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, Use cases, business cases

Digital Experience Monitoring and the New Governance of the Cloud

Posted by Antoine Leboyer on Thu, Jan 04, 2018

The painting on the wall is clear: the growth of the cloud is a new driver of innovation and projects worldwide. Cloud computing started as a way to improve servers, initially used for development purposes and startups wanting to avoid unnecessary expenses. When IT departments realized the ability for cloud deployments to scale, the cloud became an attractive value proposition. This has allowed IT departments to refocus on value-added tasks, rather than spending days patching servers at data centers.

Much like Google once accelerated learning by popularizing search technology, cloud computing is now accelerating the adoption of new innovations. For example, Artificial Intelligence APIs are now ready for integration into cloud-based platforms.

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Tags: Cloud, Hybrid Monitoring, Hybrid cloud monitoring, Governance, Exchange, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Digital experience monitoring

ExpressRoute & Office 365 performance - GSX Puts Rumors to the Test

Posted by Clementine Crozier on Fri, Dec 15, 2017

There are many contradictory rumors surrounding ExpressRoute.
Many believe that ExpressRoute can make mailboxes move significantly faster, while others think that ExpressRoute can make Microsoft Exchange Online slower since it was designed to improve security. Still others believe that ExpressRoute improves overall Office 365 performance.

So what really is ExpressRoute and what are its limitations?

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Tags: Hybrid Monitoring, Hybrid, Hybrid cloud monitoring, Office 365 monitoring, End user Experience, office 365 performance, DEM, ExpressRoute, Azure ExpressRoute

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, on-premises solutions, Microsoft Office 365, hybrid environments, Use cases, RoboTech, business cases

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

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Tags: Cloud, Hybrid Monitoring, Migration, Hybrid, MS SharePoint, Migration to Office 365, on-premises solutions, Exchange, Microsoft Office 365, End user Experience, Network, SharePoint Online, Use cases

Office 365 Migration: User Satisfaction is the Key Factor to Measure Success

Posted by Jean-Francois Piot on Thu, Nov 02, 2017

GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many Enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise and want to share the knowledge with you and explain real business case that we faced with our customers.

Context of the Company

  • Largest financial company of Canada.
  • Moving from Exchange 2013 to Office 365 Exchange Online.
  • First batch included 90,000 mailboxes.
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Tags: Microsoft Exchange, Cloud, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, Exchange, Exchange Online, Microsoft Office 365, End user Experience, Use cases

How GSX measures the end-user experience in Office 365 hybrid deployment

Posted by Jean-Francois Piot on Thu, Oct 19, 2017

Office 365 provides the best collaborative SaaS solution on the market. Keep in mind that a Microsoft SLA is only valid within a Microsoft datacenter. Once outside it, and without the GSX Robot User User, you have no data and hence no visibility into the quality of the service delivered to the end-user.

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Tags: GSX Robot User, Hybrid Monitoring, Hybrid, Hybrid cloud monitoring, Office 365 monitoring, cloud migration, End user Experience, office 365 performance, DEM

Public Sector is accelerating transition to Hybrid Cloud

Posted by Juliette Ollagnier on Tue, Oct 17, 2017

The United States government is starting to take its own technology infrastructure more seriously, increasing its focus on security and efficiency by moving away from outdated IT systems. Next year, the federal technology budget could increase by up to $1.6 billion, to a total of $95.7 billion a year. The U.S. government plans to move agencies off of legacy IT systems that are eating up budgets, and onto more secure, cloud-based systems.

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Tags: Hybrid Monitoring, Hybrid, public cloud, Hybrid cloud monitoring, Office 365 monitoring, cloud migration, End user Experience, office 365 performance, DEM