GSX Blog

End-User Experience to the test: How does ‘MAPI/ HTTP’ really compare with ‘RPC/ HTTP’

Posted by Jean-Francois Piot on Tue, Feb 06, 2018

Since Microsoft announced the end of the support for the RPC protocol in Fall of 2017, this has been a vital question.

At GSX, we reveal the ‘facts behind emotions’ with our Robot Users. GSX Robot Users compare real performance in different environments (Outlook 2016 with Windows 10, Outlook 2013 with Windows 7) and typical network issues (packet loss, latency, etc.).

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Tags: Exchange Online, Office 365 monitoring, performance monitoring, skype for business issue, SysAdmin Top Issues, office 365 health, office 365 performance, DEM, MAPI, RoboTech, Outlook

Top Office 365 Issues: Network Latency issues

Posted by Pavan Reddy on Tue, Jan 09, 2018

Whenever a user complains about slowness in accessing a mailbox, IT administrators often suspect it’s due to an issue with the network. Still, they don’t always have enough information to confirm this.

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Tags: Office 365, Exchange Online, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Office 365 Migration: User Satisfaction is the Key Factor to Measure Success

Posted by Jean-Francois Piot on Thu, Nov 02, 2017

GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many Enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise and want to share the knowledge with you and explain real business case that we faced with our customers.

Context of the Company

  • Largest financial company of Canada.
  • Moving from Exchange 2013 to Office 365 Exchange Online.
  • First batch included 90,000 mailboxes.
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Tags: Microsoft Exchange, Cloud, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, Exchange, Exchange Online, Microsoft Office 365, End user Experience, Use cases

GSX Extends Exchange Online Monitoring with Network Diagnostic

Posted by Jean-Francois Piot on Tue, Mar 08, 2016

When you move to Office 365, the business-critical part of your IT is outsourced and lives independently from the rest of your IT environment. Managing network connectivity becomes critical to monitoring the availability and performance of your applications.

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Tags: Office 365, Exchange Online, Office 365 monitoring, Network latency, Network Diagnostic

Product Tips: How To identify Power User on Exchange Online

Posted by Olivier Raynaut on Wed, Sep 23, 2015

Some users are dropping content into the site willy-nilly. For others, it takes days or weeks to find how to access to anything. The structure is all wrong, making it impossible to find anything. In short, the so-called power user in Office 365, or even on Exchange online, might easily become an IT administrator’s or manager’s worst nightmare.

In a perfect word, a true power user has a near-admin level of access rights, allowing him or her to manage access, add new lists and libraries, and reorganize content. However, the most common mistake made by site admins is misunderstanding permission inheritance and privilege (the concept that rights granted to an object higher up in a hierarchy also apply to the objects below it).

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Tags: Cloud, Office365, Exchange Online, Product tips, Monitoring cloud, Storage

Product Tips: How To Manage Deprecated Mailbox in one click?

Posted by Meryll Moreau on Tue, Sep 15, 2015

Creating mailboxes for new employees or shared mailboxes can quickly become a storage problem; as messages pour in and start to pile up, huge quantities of data storage space are consumed. These deprecated mailboxes also can pose security threats, such as containing emails with malicious code that don’t even need people to be executed. If you are running on a limited number of Office 365 licenses, deprecated mailboxes could take up spots which you could be giving to new employees to maximize your company’s productivity.

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Tags: Cloud, Office365, Exchange Online, Product tips, Monitoring cloud, Deprecated Mailbox, Storage

How about traveling to the Cloud?

Posted by Alice Vibert on Thu, Dec 11, 2014

The Cloud has taken the world by storm. Are you curious about how to proactively resolve messaging performance and availability issues to keep communications flowing? Our GSX Experts have selected varied content related to the Cloud which should keep you busy during this end of year. Enjoy the browsing!

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Tags: Exchange Migration, Cloud, cloud solutions, blog, Exchange Online, Exchange Online content, Cloud monitoring

Friday Podcast - Ease your Exchange Online Environment’s Management with GSX Solutions

Posted by Alice Vibert on Fri, Oct 10, 2014

Utilizing the Cloud can position your IT department as a strategic services broker, by leveraging the cloud, which also lowers the bottom line substantially for the entire company.

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Tags: Office 365, Exchange Online, Office 365 monitoring

Planning for Exchange 2013 On-premises or Online?

Posted by Meryll Moreau on Tue, Jan 21, 2014

How do you manage and monitor your Hybrid Cloud infrastructure to increase efficiency and get a better control on the overall availability of your messaging environment?

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Tags: Exchange 2013, Microsoft, Exchange reporting, application monitoring, Messaging, Beta Program, Exchange monitoring, APM, Exchange Online

Become a GSX Beta Tester for Exchange 2013 and Exchange Online

Posted by Meryll Moreau on Tue, Nov 19, 2013

Be the first to try GSX's latest software - become a GSX beta tester and help to improve GSX Products.

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Tags: Exchange 2013, Microsoft, Exchange reporting, application monitoring, Messaging, Beta Program, Exchange monitoring, APM, Exchange Online