GSX Blog

ExpressRoute & Office 365 performance - GSX Puts Rumors to the Test

Posted by Clementine Crozier on Fri, Dec 15, 2017

There are many contradictory rumors surrounding ExpressRoute.
Many believe that ExpressRoute can make mailboxes move significantly faster, while others think that ExpressRoute can make Microsoft Exchange Online slower since it was designed to improve security. Still others believe that ExpressRoute improves overall Office 365 performance.

So what really is ExpressRoute and what are its limitations?

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Tags: Hybrid Monitoring, Hybrid, Hybrid cloud monitoring, Office 365 monitoring, End user Experience, office 365 performance, DEM, ExpressRoute, Azure ExpressRoute

GSX’s new assessment gives clear insights into Office 365 experience

Posted by Clementine Crozier on Thu, Nov 23, 2017

Providing the best possible experience to your end-users should be the goal of any IT department. Ultimately, the user experience is what separates a productive, profitable company from a frustrated and inefficient one. At GSX, we understand the end-user experience more than anyone, and continue to build products that help IT administrators be the heroes instead of the scapegoats. 

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Tags: Hybrid cloud monitoring, Office 365, Office 365 monitoring, End user Experience, office 365 reporting, office 365 performance, Office 365 Assessment

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

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Tags: Cloud, Hybrid Monitoring, Migration, Hybrid, MS SharePoint, Migration to Office 365, on-premises solutions, Exchange, Microsoft Office 365, End user Experience, Network, SharePoint Online, Use cases

How to: AirWatch MSMQ Monitoring

Posted by Pavan Reddy on Tue, Nov 07, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, crushing productivity and communication.

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Tags: Service Delivery, Mail Routing, Mobile Device Management, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance, UEM

Office 365 Migration: User Satisfaction is the Key Factor to Measure Success

Posted by Jean-Francois Piot on Thu, Nov 02, 2017

GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many Enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise and want to share the knowledge with you and explain real business case that we faced with our customers.

Context of the Company

  • Largest financial company of Canada.
  • Moving from Exchange 2013 to Office 365 Exchange Online.
  • First batch included 90,000 mailboxes.
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Tags: Microsoft Exchange, Cloud, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, Exchange, Exchange Online, Microsoft Office 365, End user Experience, Use cases

How GSX displays and analyzes the Office 365 end-user experience

Posted by Jean-Francois Piot on Tue, Oct 24, 2017

At GSX we spend our time trying to make your life easier. For that, we’ve developed the only technology that is able to measure the end-user experience of your Office 365 full cloud or hybrid deployment.

We’ve seen in a recent post how the GSX Robot User constantly performs actions on Office 365 services and the Microsoft on-premises server (for hybrid deployment) and then collects its performance statistics to give you clarity on the services that are really delivered.

In this post we will explain how to read the PowerBI dashboard that we build from the statistics we collect. You can access some of the dashboard we created for our customers on this page.

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Tags: hybrid cloud, Cloud, GSX Robot User, End user Experience, office 365 reporting, office 365 performance, Office 365 Hybrid, PowerBI Dashboard, PowerBI

How GSX measures the end-user experience in Office 365 hybrid deployment

Posted by Jean-Francois Piot on Thu, Oct 19, 2017

Office 365 provides the best collaborative SaaS solution on the market. Keep in mind that a Microsoft SLA is only valid within a Microsoft datacenter. Once outside it, and without the GSX Robot User User, you have no data and hence no visibility into the quality of the service delivered to the end-user.

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Tags: GSX Robot User, Hybrid Monitoring, Hybrid, Hybrid cloud monitoring, Office 365 monitoring, cloud migration, End user Experience, office 365 performance, DEM

Public Sector is accelerating transition to Hybrid Cloud

Posted by Juliette Ollagnier on Tue, Oct 17, 2017

The United States government is starting to take its own technology infrastructure more seriously, increasing its focus on security and efficiency by moving away from outdated IT systems. Next year, the federal technology budget could increase by up to $1.6 billion, to a total of $95.7 billion a year. The U.S. government plans to move agencies off of legacy IT systems that are eating up budgets, and onto more secure, cloud-based systems.

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Tags: Hybrid Monitoring, Hybrid, public cloud, Hybrid cloud monitoring, Office 365 monitoring, cloud migration, End user Experience, office 365 performance, DEM

AirWatch URL endpoints are not responding

Posted by Pavan Reddy on Wed, Oct 11, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, making server endpoints unreachable and crushing productivity and communication.

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Tags: Service Delivery, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, UEM

The Truth Remains- User Experience is Everything

Posted by Juliette Ollagnier on Tue, Oct 03, 2017

Hybrid scenarios are complex, involving both on-premises and cloud components. How many people truly know about what it takes to integrate platforms, what exchange migration is, or how to even really define the cloud?

Whether or not businesses are educated in these everyday solutions, complexities will always show up and come second to improving the product sets ease of use.

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Tags: APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Experience