GSX Blog

5 Reasons to Switch to Hybrid Office 365 

Posted by Clementine Crozier on Thu, Mar 29, 2018

Making the switch from an on-premises deployment to Office 365 is easier said than done. Large organizations in particular have complex infrastructures, with users requiring different applications and services from varying locations. Furthermore, regulations and technical roadblocks make it challenging to move applications without disruption.

That’s why hybrid deployment is often the best answer for those looking to transition to the cloud without interruptions. Here are a few other reasons why.

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Tags: hybrid cloud, Cloud, application performance monitoring, Hybrid cloud monitoring, Office 365, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Office 365 Hybrid

How IT Pros and Business Leaders Can Work Together for a Better Office 365 End-User Experience

Posted by Clementine Crozier on Tue, Feb 27, 2018

It was not long ago that IT departments were relatively secluded from the rest of business operations. They went about their business fixing outages, installing new software, and generally maintaining services on their own.

Today, a major shift in how organizations use and adopt new technologies has created a need for better interoperability and communications between IT departments and the organizations they service.

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Tags: Cloud, application performance management, Office365, APM, Office 365 monitoring, End user Experience, performance monitoring, office 365 performance, DEM

Business case: Skype for Business Online Deployment

Posted by Jean-Francois Piot on Wed, Jan 24, 2018

GSX Solutions is the premier specialist in Office 365 service performance monitoring and optimization. Our Robot Users have worked with many enterprises to measure and analyze their end-user experience.

We would like to share some of our expertise using the following example.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, Use cases, business cases

Digital Experience Monitoring and the New Governance of the Cloud

Posted by Antoine Leboyer on Thu, Jan 04, 2018

The painting on the wall is clear: the growth of the cloud is a new driver of innovation and projects worldwide. Cloud computing started as a way to improve servers, initially used for development purposes and startups wanting to avoid unnecessary expenses. When IT departments realized the ability for cloud deployments to scale, the cloud became an attractive value proposition. This has allowed IT departments to refocus on value-added tasks, rather than spending days patching servers at data centers.

Much like Google once accelerated learning by popularizing search technology, cloud computing is now accelerating the adoption of new innovations. For example, Artificial Intelligence APIs are now ready for integration into cloud-based platforms.

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Tags: Cloud, Hybrid Monitoring, Hybrid cloud monitoring, Governance, Exchange, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Digital experience monitoring

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, on-premises solutions, Microsoft Office 365, hybrid environments, Use cases, RoboTech, business cases

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

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Tags: Cloud, Hybrid Monitoring, Migration, Hybrid, MS SharePoint, Migration to Office 365, on-premises solutions, Exchange, Microsoft Office 365, End user Experience, Network, SharePoint Online, Use cases

Office 365 Migration: User Satisfaction is the Key Factor to Measure Success

Posted by Jean-Francois Piot on Thu, Nov 02, 2017

GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many Enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise and want to share the knowledge with you and explain real business case that we faced with our customers.

Context of the Company

  • Largest financial company of Canada.
  • Moving from Exchange 2013 to Office 365 Exchange Online.
  • First batch included 90,000 mailboxes.
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Tags: Microsoft Exchange, Cloud, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, Exchange, Exchange Online, Microsoft Office 365, End user Experience, Use cases

How GSX displays and analyzes the Office 365 end-user experience

Posted by Jean-Francois Piot on Tue, Oct 24, 2017

At GSX we spend our time trying to make your life easier. For that, we’ve developed the only technology that is able to measure the end-user experience of your Office 365 full cloud or hybrid deployment.

We’ve seen in a recent post how the GSX Robot User constantly performs actions on Office 365 services and the Microsoft on-premises server (for hybrid deployment) and then collects its performance statistics to give you clarity on the services that are really delivered.

In this post we will explain how to read the PowerBI dashboard that we build from the statistics we collect. You can access some of the dashboard we created for our customers on this page.

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Tags: hybrid cloud, Cloud, GSX Robot User, End user Experience, office 365 reporting, office 365 performance, Office 365 Hybrid, PowerBI Dashboard, PowerBI

How do you measure success of your Office 365 migration?

Posted by Juliette Ollagnier on Thu, Jan 19, 2017

When you invest in Office 365, the next step is to embark on a successful migration so that your business processes go on without interruption. Many organizations fail to realize just how important this is. Take, for example, an insurance company that just started on their Office 365 migration project by migrating 500 mailboxes per night. Some recently migrated users start complaining that there is content missing from their folders, and their mailboxes are unavailable. The number of help desk calls is rising fast, and the organization is only troubleshooting as a reactive measure. The insurance company sees a big impact on their business line productivity.

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Tags: Cloud, Migration, Office 365, office 365 reporting, Usage Diagnostics, office 365 reports