GSX Blog

Navigating User Expectations in a New Office 365 Hybrid World

Posted by Juliette Ollagnier on Tue, Sep 26, 2017


As technology changes, so does user experiences and expectations. The technology shift from computer mainframes to cloud computing brought about a host of new challenges for IT administrators to manage; and how we handle end users’ complaints must be carefully considered within the scope of how the technology has changed.

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow, DEM, Office 365 Hybrid

Understanding Office 365 Performance Issues and How Metrics Can Help

Posted by Juliette Ollagnier on Tue, Jun 13, 2017

The rapid growth of Office 365 is undeniable. In a recent poll of IT decision makers, 78 percent indicated that they are currently using or planning to use Office 365 software and services. Office 365 has more than 85 million users, and is on track to reach 100 million users this year. However, many enterprises are running into network performance issues when they deploy Microsoft Office 365. Zscaler’s recent report shares how performance issues are impacting Office 365 users, with 70 percent of enterprises experiencing latency issues on a weekly basis.

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow

Why Office 365 Monitoring Must Go Beyond the Service Health Dashboard

Posted by Pavan Reddy on Wed, Jun 07, 2017

 
When it comes to Office 365, Microsoft provides many tools that are helpful in giving administrators visibility into their service health, but there are some glaring gaps that make monitoring just as important as ever. The Office 365 Service Health Dashboard lets you know if there is anything impacting users, and provides status updates on each issue.

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow, Office 365 servive health dashboard

Top Office 365 Issues: Mail Delay Complaints

Posted by Pavan Reddy on Tue, May 30, 2017


A top complaint with Microsoft Exchange Online is delays in sending and receiving emails. This leads to a loss of productivity among employees, and also takes up a lot of time for IT administrators.

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Tags: application performance monitoring, APM, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, outlook slow, Use cases

Network Performance: End-User Experience Matters Everywhere!

Posted by Juliette Ollagnier on Tue, May 23, 2017

It’s almost impossible to get any work done when network performance issues get in the way. Research shows that network issues contribute to declines in revenue and end-user satisfaction, but it doesn’t take a breadth of data to know that outages are a major headache. That’s why it’s crucial for IT administrators to stay on top of network performance monitoring, anywhere, anytime.
So what do you do when users outside of your main office complain about slow networks or applications?

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Tags: application performance monitoring, APM, End user Experience, Network Performance, Network latency, Network Diagnostic, office 365 health, office 365 performance

Network Troubleshooting and How it Affects the End-User Experience

Posted by Juliette Ollagnier on Thu, Apr 13, 2017

 
IT applications are built around the end-user experience, and as moreGSX customers transition from on-premises to hybrid service delivery, we’ve faced many latency issues that have negatively affected the end-user. However, ensuring that our infrastructure provides the best end-user experience, when we don’t always have the root cause, is really dependent on the network.

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Tags: application performance monitoring, End user Experience, Network Performance, Network latency, Network Diagnostic

5 Key Components to Grade the Quality of Service of your business apps!

Posted by Meryll Moreau on Thu, Jun 18, 2015

Your company is using unified communications applications like Exchange, Office 365, SharePoint, Skype for Business, IBM or BlackBerry? Hosted On-premises, in Hybrid or in the Cloud?

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Tags: hybrid cloud, QoS, application performance monitoring, remote monitoring

How to avoid messaging performance issues and data loss in hybrid Cloud?

Posted by Meryll Moreau on Wed, Jun 17, 2015

By the end of 2016, a majority of enterprise mailboxes will be Cloud-based, however organizations are not ready to go all-in the Cloud.
On top of that, business workers are increasingly distributed and mobile, working from more locations and using more platforms than ever before. To stay productive, they need full-featured access to email and collaboration tools wherever they go.
As an IT administrator, people rely on your capability to deliver Microsoft Hybrid services and keep them running optimally to maximize their productivity.

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Tags: hybrid cloud, QoS, application performance monitoring, remote monitoring, Backup

Why does monitoring Office 365 matter?

Posted by Meryll Moreau on Wed, Oct 01, 2014

As Microsoft stipulates, Office 365 is a familiar Microsoft Office collaboration and productivity tool delivered through the cloud. Everyone can easily work together by accessing his or her email, web conferencing, documents, and calendars from anywhere.

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Tags: hybrid cloud, application performance monitoring, Migration to Office 365, Exchange monitoring, GSX Monitor & Analyzer, Cloud monitoring

Monitoring and Ramping up Office 365 usage

Posted by Meryll Moreau on Wed, Jul 30, 2014

At the recent Microsoft Worldwide Partner Conference (WPC), speakers revealed the latest Office 365 metrics. Office 365 now presents an annual revenue run rate of $2.5 billion for Microsoft. Sixty percent of all Fortune 500 companies purchased Office 365 in the last 12 months and more than three out of four Office 365 customers are deployed by partners.

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Tags: Exchange Migration, Cloud, Microsoft, application performance monitoring, azure, WPC 2014, Migration to Office 365, Exchange monitoring, Microsoft Partner Network