GSX Blog

Top Office 365 Issues: Poor Skype for Business Call Quality

Posted by Pavan Reddy on Thu, Apr 06, 2017

nain-tool3.png 
Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

When administrators are alerted to these issues, usually they ask the end-user to ping the Office 365 Skype for Business express route end-point. Then they get the packet loss and ping count response from the test connection to the end point, and check with the network team to identify issues. If more end-user complaints come in, they’ll raise the case with Microsoft.

For companies that deploy GSX, it’s much easier. The GSX Robot User calculates the percent packet loss, average RTT time, and the exact information on Jitter and MOS which impact the voice quality. This allows GSX to proactively monitor Skype performance issues and involve the network and Microsoft team if necessary to tackle the issue before it escalates.

GSX provides out-of-the box monitoring to ensure your business-critical applications are performing the way they should, whether they're on-premise, hybrid, or in the cloud. Find out more >>

landing365Top.png

Tags: Office 365 monitoring, skype for business issue, Skype for business performance, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, Use cases