GSX Blog

Why Office 365 Administration Portal Doesn’t Make The Cut For Large Businesses

Posted by Juliette Ollagnier on Wed, Apr 26, 2017

For small businesses, managing Office 365 is a simple and straightforward process. But for large, complex, and global organizations, that couldn’t be further from the truth. The Microsoft Office 365 administration portal was not built to handle day-to-day operations belonging to large volumes of users, or licenses, whether you are in hybrid, cloud only or multitenant environments. Microsoft’s built-in tools have strong limitations when it comes to managing users or delegating administration.

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Tags: office 365 admin center, Office 365 management, Office 365 Administration, SysAdmin Top Issues, manage Office 365, Office 365 user management

Network Troubleshooting and How it Affects the End-User Experience

Posted by Juliette Ollagnier on Thu, Apr 13, 2017

IT applications are built around the end-user experience, and as moreGSX customers transition from on-premises to hybrid service delivery, we’ve faced many latency issues that have negatively affected the end-user. However, ensuring that our infrastructure provides the best end-user experience, when we don’t always have the root cause, is really dependent on the network.

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Tags: application performance monitoring, End user Experience, Network Performance, Network latency, Network Diagnostic

Top Office 365 Issues: Poor Skype for Business Call Quality

Posted by Pavan Reddy on Thu, Apr 06, 2017

Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

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Tags: Office 365 monitoring, skype for business issue, Skype for business performance, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Certificate errors on federated environments

Posted by Pavan Reddy on Tue, Mar 28, 2017

Since ADFS environments depend on certificates, it’s important to make sure they don’t expire and wreak havoc on your organization. Most major issues with ADFS occur due to the expiration of certificates. So if users start complaining that they can’t access their Office 365 resources, certificate expirations could definitely be to blame. 

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Tags: Office 365 monitoring, ADFS monitoring, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Prepare for These Surprises When Migrating to Office 365

Posted by Gary Steere on Thu, Mar 23, 2017

If you’re considering making the big move to Microsoft Office 365, it’s important to know what the process entails and where costs may be hiding before you take the leap. Unfortunately, far too many customers migrate to Office 365 before they are ready. Knowing what surprises could be in store is crucial to helping you make successful decisions when preparing for your move to the cloud.

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Tags: Migration to Office 365, Office 365, cloud migration, Office 365 management, office 365 migration

How do you manage compliancy with mobile devices?

Posted by Juliette Ollagnier on Tue, Mar 21, 2017

Mobile devices can be a major security threat if they aren’t managed properly. Many company’s employees use email, Skype, and other Office 365 services on their mobile devices at the office, at home, and on the go, which can cause headaches for IT administrators.

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Tags: Office 365, Security, Office 365 usage, Usage Diagnostics, office 365 reports

How MSPs can help organizations with proactive Office 365 monitoring

Posted by Jean-Francois Piot on Tue, Mar 14, 2017

Organizations migrating to Microsoft Office 365 face both an opportunity and a threat. Once an MSP’s customer is on Office 365, what happens next? MSPs want to keep the relationship they developed before and during the migration by helping to transform the organization’s infrastructure, making it more reliable and cost efficient. Here, I’ll share how to continue to generate value after the migration with proactive monitoring.

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Tags: GSX Robot User, Office 365, Managed Service Provider, MSP, office 365 performance

Top Office 365 Issues: Mailbox Latency Complaints

Posted by Pavan Reddy on Tue, Mar 07, 2017

User complaints about mailbox latencies are one of the most common issues that IT administrators face, and one of the most time-consuming to fix. Generally, an IT administrator will respond to complaints by asking if the issue is affecting everyone in the location.

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Tags: Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, mailbox latency, Office 365 mailbox latency, Exchange Online latency

Top Office 365 Issues: High Network Latency

Posted by Pavan Reddy on Tue, Feb 28, 2017

Any IT administrator knows that when users complain about slowness accessing a mailbox, it’s usually tied to network latency. Still, there’s rarely enough information to confirm this is the case. And there’s no native proactive approach to checking and managing latency issues ahead of time.


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Tags: Office 365 monitoring, Network latency, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Preventing “Rogue” attacks with Office 365 Security Auditing

Posted by Jean-Francois Piot on Thu, Feb 23, 2017

When an unauthorized person hacks into a system by attempting several password combinations until one works, it’s called a brute force attack. These attacks threaten the security of an organization’s highly sensitive data, and require the careful attention of IT administrators to prevent from happening.

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Tags: office 365 audit, office 365 security, office 365 auditing, SysAdmin Top Issues, star wars