Delivering an excellent end-user experience is important for IT administrators, and interruptions in application performance (like your email going down) can create headaches for all involved. Microsoft launched Office 365 with the promise of high availability through its financially-backed service level agreement (SLA). This was designed to give organizations the freedom to focus on other areas of migrating to the cloud, but not all organizations have been quick to fully maximize their cloud investment.
“Microsoft acknowledged that a potential to move to the cloud made businesses wary of not having control over their email servers and therefore, not being able to influence uptime and availability of services,” writes James Hodge, an Office 365 expert. “So when Microsoft released Office 365 to market, it was offered with a 99.9 percent financially backed uptime guarantee.”
Hodge further explains that Microsoft defines “Downtime” as “any period of time when users are unable to send or receive email via all supported mailbox access which is calculated using Exchange application availability in database minutes and combined data where applicable from server, operating system, application, network segments and infrastructure services managed by Microsoft.”
So while Microsoft provides a large amount of support, design and service management remain on the customer’s side. That means that IT administrators are still responsible for maintaining visibility on their cloud environment, especially when something falls outside of Microsoft’s domain.
As a result, many organizations find that there’s a gap between expectation and reality, and they need to bridge this gap with advanced monitoring tools to maintain the highest level of application performance.
When a performance issue arises, admins don’t want to spend hours on a call with Microsoft to identify the source of an issue. They need to know and maintain the health of their environment, whether it be issues with Internet connection, DNS, firewalls, or something else. When organizations don’t have insights into their cloud environment under control, it’s difficult to challenge Microsoft’s SLA.
GSX Monitor works by providing end-to-end cloud monitoring, network checks, and evaluations of your Office 365 health so that IT admins can catch issues before they reach the end-user. It also provides constant monitoring of your ADFS and response time, along with directory synchronization, simplifying user authentication and onboarding. With the support of GSX, organizations can be assured that they’re making the most of their Office 365 investment and managing the health of their cloud environment.