GSX Blog

Network Performance: End-User Experience Matters Everywhere!

Posted by Juliette Ollagnier on Tue, May 23, 2017

illuBlog-piscine.pngIt’s almost impossible to get any work done when network performance issues get in the way. Research shows that network issues contribute to declines in revenue and end-user satisfaction, but it doesn’t take a breadth of data to know that outages are a major headache. That’s why it’s crucial for IT administrators to stay on top of network performance monitoring, anywhere, anytime.
So what do you do when users outside of your main office complain about slow networks or applications?

Network performance monitoring starts with measuring what end-users are experiencing, from where they are. When network issues impact your employees, you may not always be able to see or understand what they’re experiencing. You need to check the network performance and the route from their location to your datacenter in order to better understand and resolve the issues.

Baselining is another crucial aspect of network performance monitoring. Users are human and can adapt to existing situations, but they don’t always adapt well to change. This means that your users will complain when their connection is slow -- but not necessarily because it’s always been slow. What’s important to determine (ideally before they realize it) is any change in the network performance before it reaches the end user and the complaints start coming in. For this, it’s important to baseline your “normal” network performance by constantly measuring it from your critical location to the end-point that matters, whether it be applications on-premises or in the cloud. Once you have that in place, you can detect (usually before the user) that network performance issue is happening.

Once you’ve baselined your environment, checking the network configuration and latency to your main applications in real-time makes it easy to troubleshoot. To do so, you need to be alerted as soon as your users experience network performance that is below normal. When you receive the alert, you’re one step ahead of any ticket since your users need time to recognize performance issues. To understand these issues, you need all the information you can get on the latency issues to determine if anything unusual occurs.

GSX is the only solution that provides Robot Users to test network performance in real-time, and from multiple locations. When network issues are detected, IT administrators are notified before the issue reaches users. This allows administrators to troubleshoot the network and fix potential outages. When organizations have the proper tools for network performance monitoring in place, they can keep their employees happy and headache free while ensuring productivity and revenues remain on track.

At the core of GSX's mission is end-user experience monitoring. GSX provides out-of-the box monitoring to ensure all business-critical applications are performing the way they should at all times, ensuring smooth and uninterrupted service delivery. Read more >>

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Tags: application performance monitoring, APM, End user Experience, Network Performance, Network latency, Network Diagnostic, office 365 health, office 365 performance