GSX Blog

GSX Solutions for boosting Service Providers' revenue at MSPWorld

Posted by Adam Chadderdon on Mon, Oct 20, 2014

blog msp world adam 2 resized 600GSX Solutions had the opportunity to attend MSPWorld this past week at the Cosmopolitan Hotel and Casino in sunny Las Vegas. MSPWorld is the oldest Managed Service Provider event in the IT Channel, which was created, directed and delivered by MSPs for the purposes of providing the best of breed content to their peers. This was the first time that GSX Solutions sponsored MSPWorld and certainly will not be the last! Managed Service Providers have been utilizing GSX Monitor & Analyzer to deliver the highest level of service to their customers for over 15 years. As our partner channel continues to evolve and we are working with more and more MSPs, this was a great opportunity to meet with existing partners while also showcasing the new functionality in our solution that was developed with Service Providers in mind.


The event was filled with several interesting sessions that focused on hot topics in Managed Services including a keynote delivered by the candid Special Agent Brent Watkins of the FBI, that focused on cloud security and cyber-crime. For GSX Solutions, we not only view this as a great opportunity to network with the MSP community, but also a tremendous place to learn more about Managed Services and understand the needs of the market.


GSX Solutions is basically a “virtual administrator” or “Robot User” that is deployed on a VM or laptop at the critical customer locations. One reason that our tool is unique on the MSP marketplace is that it takes a deep dive into the Microsoft application layer including Microsoft Exchange, Lync, SharePoint and Office 365. The “Robot User” acts just like a typical user in the environment to troubleshoot the environment in real time and proactively alert you before your end-users are impacted. With the GSX Robot deployed at the customer location, MSPs can truly monitor and measure the end-user experience that is delivered to the business line. This is very relevant for Managed Service Providers as GSX Solutions helps them proactively address issues in the customer environment and reduce the mean-time-to-repair in stressful situations.

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The event flew by like usual and we were happy to congratulate the winner of our $200 visa gift card giveaway Tom Leach, Owner of Mid Valley IT. Thanks to everyone that we were able to speak with and we look forward to the next MSPWorld!

For more information on the GSX Partner Program offered to Managed Service Providers please click here.

Tags: MSP World, Managed Service Provider