GSX Blog

Is "Software as a Service" (SaaS), MaaS, RaaS the New Approach for APM?

Posted by Meryll Moreau on Fri, Oct 18, 2013

saas softwareasaserviceCould my IT department benefit from using SaaS Monitoring, MaaS, or RaaS technologies? What are the major benefits and pitfalls?  

SaaS is a software delivery method that allows end-users to have access to an application from anywhere using a device remotely. It has become the new way of consuming IT applications by making content, discussions and business applications easier to access whenever we need it.

From an Administrator perspective, it is a different story. SaaS redefines the scope of their responsibilities. It gives them the opportunity to save money by not using licensed applications. Since the software is hosted from a remote location, companies do not need to purchase additional hardware. You can rent an application as you need it, in other words, you can temporarily extend the capacity of your data center whenever you need it. Flexibility, elasticity and vendor lock-in are words that have been really popular for all IT departments.

On-premise applications usually have a single, up-front cost for each user or site. In contrast, SaaS applications are typically licensed with a usage-based billing method, where customers are only charged for the number of service transactions that occur or a flat fee for a specific period of time.

The SaaS mode has also entered the monitoring and analytics landscapes.

According to a Gartner report, by the end of 2013:

  • 20% of Global 2000 organizations will be using APMaaS for monitoring the end-user experience of hybrid applications, 10% more than today.
  • 5% will be using APMaaS for architecture discoveries and modeling, deep-dive monitoring or application performance analytics. That's a large improvement, considering that it's less than 1% today.

The demand for SaaS monitoring is growing, but we still see a strong need for on-premise software that can capture the end user experience and report based on it. Although SaaS has many advantages, it is not perfect and there are a number of pitfalls that Admins can face, both before and after implementing SaaS:

  • Not having Service Level agreements in place
  • SaaS Service provider performance: How does it really perform?
  • Hidden costs : integration, potential exit costs
  • Where the data is stored
  • Security and control of the data
  • Etc.

So what are the main features that need to be checked for a SaaS monitoring tool to help an Admin secure his choice?

  • End-to-end transaction times from the users' points of access to the cloud and back
  • Get proactive alerts
  • Analyze real-time & historical performance metrics
  • Pinpoint potential problems outside of your network with detailed path performance

Analytics is as well doing its "coming out" in the SaaS area, even if it's coming more slowly.

If you have any data that could be of interest for the community or a testimonial, please leave us a comment below.

Also, I found these following links that might be worth looking over: 

  Migrating to a Software as a Service environment
  Top 10 considerations when implementing Software as a Service
  Top 10 pitfalls when implementing Software as a Service
  Common SaaS problems that occur after implementation

Tags: sla, Service Level Agreements, Service Level AgreementsSaaS, application performance monitoring, SaaS, Software as a Service