GSX Blog

Pavan Reddy

Recent Posts

Why Office 365 Monitoring Must Go Beyond the Service Health Dashboard

Posted by Pavan Reddy on Wed, Jun 07, 2017

 
When it comes to Office 365, Microsoft provides many tools that are helpful in giving administrators visibility into their service health, but there are some glaring gaps that make monitoring just as important as ever. The Office 365 Service Health Dashboard lets you know if there is anything impacting users, and provides status updates on each issue.

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Tags: application performance management, application performance monitoring, APM, Office 365 monitoring, End user Experience, office 365 performance, outlook slow, Office 365 servive health dashboard

Top Office 365 Issues: Mail Delay Complaints

Posted by Pavan Reddy on Tue, May 30, 2017


A top complaint with Microsoft Exchange Online is delays in sending and receiving emails. This leads to a loss of productivity among employees, and also takes up a lot of time for IT administrators.

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Tags: application performance monitoring, APM, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, outlook slow

Top Office 365 Issues: Poor Skype for Business Call Quality

Posted by Pavan Reddy on Thu, Apr 06, 2017

 
Many Skype for Business users appreciate the convenience of Enterprise Voice. As a software-powered VoIP solution, it integrates with Outlook and Exchange and works with headsets and VoIP-enabled phones. While most organizations would love to utilize Enterprise Voice for all of their meetings, many encounter issues with the service.

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Tags: Office 365 monitoring, skype for business issue, Skype for business performance, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Certificate errors on federated environments

Posted by Pavan Reddy on Tue, Mar 28, 2017

Since ADFS environments depend on certificates, it’s important to make sure they don’t expire and wreak havoc on your organization. Most major issues with ADFS occur due to the expiration of certificates. So if users start complaining that they can’t access their Office 365 resources, certificate expirations could definitely be to blame. 

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Tags: Office 365 monitoring, ADFS monitoring, ADFS performance, ADFS issue, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Mailbox Latency Complaints

Posted by Pavan Reddy on Tue, Mar 07, 2017

User complaints about mailbox latencies are one of the most common issues that IT administrators face, and one of the most time-consuming to fix. Generally, an IT administrator will respond to complaints by asking if the issue is affecting everyone in the location.

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Tags: Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365, mailbox latency, Office 365 mailbox latency, Exchange Online latency

Top Office 365 Issues: High Network Latency

Posted by Pavan Reddy on Tue, Feb 28, 2017


Any IT administrator knows that when users complain about slowness accessing a mailbox, it’s usually tied to network latency. Still, there’s rarely enough information to confirm this is the case. And there’s no native proactive approach to checking and managing latency issues ahead of time.

 

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Tags: Office 365 monitoring, Network latency, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

How monitoring Skype for Business Online can improve end-user experience

Posted by Pavan Reddy on Mon, Feb 06, 2017

Many organizations are migrating to Skype for Business Online, and for good reason. Migrating to the cloud takes away the need to buy hardware for servers and worry about upgrades and maintenance. Companies can save money on backup and disaster recovery as well.

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Tags: Office 365 monitoring, skype for business issue, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Unable to login due to Azure AD Connect sync issues

Posted by Pavan Reddy on Tue, Jan 24, 2017

When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues. Most organizations will use AAD connect (previously called DirSync, and AD sync) to sync their on-premise identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.

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Tags: Office 365 monitoring, Azure AD Connect performance, Azure AD Connect, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Be proactive about authentication issues in ADFS

Posted by Pavan Reddy on Thu, Jul 07, 2016

Active Directory Federation Services (AD Federation Services) is a feature of the Windows Server operating system that extends end users' single sign-on access to applications and systems outside the corporate firewall.

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Tags: ADFS, ADFS monitoring, Microsoft identity management

Beyond native IronPort 9.5 monitoring capabilities

Posted by Pavan Reddy on Thu, May 12, 2016


Cisco’s IronPort acts as a critical part of the messaging environment, so having visibility into the status of its health and usage is a must for businesses. If your IronPort fails, the entire email flow in your company shuts down, and nobody will be able to send or receive emails.

 Fortunately, IronPort is a relatively robust system, so it shouldn’t completely crash on a regular basis. However, it is far more likely that you will experience issues in global email performance and quality of service due to performance and health issues. In many cases, users will begin to complain of a degradation in service involving issues with their email delivery.

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Tags: IronPort, Network, Antispam, Antivirus, Monitoring IronPort, Email Security