GSX Blog

AirWatch URL endpoints are not responding

Posted by Pavan Reddy on Wed, Oct 11, 2017

illuBlog-airwatch.pngIn today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, making server endpoints unreachable and crushing productivity and communication.

With more than 30 percent of data typically outside of corporate firewalls and on endpoint devices, it’s crucial that they be configured so communication between them and servers happens without any issues.

Any tablets and mobile phones are the important endpoints to monitor. If any of these endpoints are not reachable, then there will be a problem in the Airwatch environment, and users will start complaining that they’re unable to register new clients, enroll new devices, or that new policies are not updating to their devices.

This difficulties may occur because of service failures, poor system performance, IIS application pool issues, or message queue glitches. That’s why it’s so important to monitor all of these parameters for signs that your system is healthy and endpoints are reachable.

That’s where GSX comes in. Its Airwatch modules have an automatic mechanism to contact the endpoint continuously and notify administrators when the endpoint is not reachable or providing an error response.

GSX for AirWatch helps prevent AirWatch outages, and ensures smooth and uninterrupted service delivery. GSX robot users measure delivered service in real time, proactively identifying problems before they reach users. When an issue is detected, GSX provides all of the critical information administrators need to quickly solve problems and prevent outages. Ith ensures overall end-user satisfaction, reduces the number of help-desk tickets, and keeps communication flowing for optimal productivity.

Key features include:

  • Testing end-user experience in real-time from multiple locations;      
  • Diagnosing network and connectivity latency;
  • Monitoring for AirWatch and email systems, such as Microsoft Office 365 or any on-premises email servers, like Exchange or Domino;
  • A single dashboard for instant troubleshooting and able to pinpoint email delivery issues;
  • Performing end-to-end ActiveSync scenarios.

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Tags: Service Delivery, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, UEM