GSX Blog

Save Hours a Day by Automating your Exchange Server Health Checks

Posted by Gregoire Lecomte on Tue, Nov 29, 2016

A good storekeeper prepares his shop before opening each day, and cleans it up at night for the next day. Why should your organization be any different? Running daily health checks ensures that your end-users have a good experience when ramping up in the morning, and that they don’t experience any outages throughout the day.

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Tags: Cloud, exchange server, Exchange monitoring, Office 365

How the GSX Robot User Improves Service Delivery Monitoring

Posted by Yann Baudic on Tue, Nov 22, 2016

In this day and age, the majority of business transaction processing happens in the cloud, or is consumed as a service from various locations around the globe. If you’re just monitoring your infrastructure back-end resources and systems availability, that’s not enough.

In order to ensure smooth enterprise operations, it’s crucial to monitor the service delivery of your applications. The perception of your service delivery quality may be different between corporate sites, or vary between continents. Your application could be perceived as way too slow by end-users in a particularly strategic region of the world for your business. Once you start objectively and systematically measuring availability and response times, you can begin ensuring the highest possible performance and quality of service to your end users.

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Tags: GSX Robot User, Monitoring, SLAs, Office 365 monitoring, End user Experience

The New GSX Gizmo- Not Just A Pretty Face

Posted by Antoine Leboyer on Tue, Nov 15, 2016

 
It took us a little below two years to have our first Gold version out. Needless to say, GSX Gizmo is more than just a pretty face. There is behind it a number of technologies that we have already deployed and some which will come out later (I have to keep some mystery about this on purpose).

The most important elements are why we developed GSX Gizmo.

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Tags: application performance management, APM, Office 365 monitoring, Unified Communications, Gsx Gizmo

Clean Up Your Azure Active Directory to Improve Office 365 Reporting Capabilities

Posted by Juliette Ollagnier on Tue, Nov 08, 2016

An unorganized, cluttered Azure Active Directory should be an Office 365 administrator’s worst nightmare. For one, an AD that isn’t up-to-date can create security risks. If you have unused accounts that should no longer be in Active Directory, it can make your organization more vulnerable to threats. Verification becomes nearly impossible, which leads to security issues that could impact the entire organization. Making sure to delete, disable, or move unused accounts can help keep your Azure AD organized, preventing security threats and making your Office 365 environment more manageable.

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Tags: Office365, office 365 reporting, Active Directory

How to Manage the Roadblocks that Office 365 Multi-Tenancy Presents

Posted by Juliette Ollagnier on Tue, Nov 01, 2016

Active Directory is a critical component in most distributed and hybrid cloud environments. The foundation for Office 365 deployment is identity, so whether you’re using simple cloud IDs or synchronized IDs connected to your local Active Directory environment, you must provide a login for each user. Azure Active Directory is what’s used by Office 365 to provide access to services. Each user is unique in Azure AD, and you can’t synchronize a single user into multiple tenancies using Microsoft’s supported methods. So, when you throw in multiple tenants for your Office 365 environment, several roadblocks can present themselves.

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Tags: multitenancy, Office365, Active Directory, Monitoring Active Directory, azure Active Directory

99.9% Office 365 Up-time - Behind the Scenes

Posted by Gregoire Lecomte on Thu, Oct 27, 2016

Delivering an excellent end-user experience is important for IT administrators, and interruptions in application performance (like your email going down) can create headaches for all involved. Microsoft launched Office 365 with the promise of high availability through its financially-backed service level agreement (SLA). This was designed to give organizations the freedom to focus on other areas of migrating to the cloud, but not all organizations have been quick to fully maximize their cloud investment.

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Tags: Office365, Monitoring, SLAs, Cloud monitoring, End user Experience

How Office 365 administrators can navigate IAM and user management roadblocks

Posted by Juliette Ollagnier on Tue, Oct 18, 2016

Organizations often face problems moving to Office 365 because of Identity and Access Management (IAM) issues, which are usually related to Azure Active Directory. IT administrators face many scenarios when it comes to deployment and maintenance of IAM strategies in complex hybrid-cloud environments. Here, we’ll discuss some of the challenges involved along the way, and how to control your access management in the cloud. Identity and Access Management describes the process of controlling who has access to what within your cloud environment. With Office 365, IT admins create and manage users in the Admin Center, then accounts are stored online in Azure AD.

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Tags: Office365, Active Directory, azure Active Directory, IAM

A few take-aways from Microsoft Ignite- The rise of the AdminOps

Posted by Antoine Leboyer on Tue, Oct 11, 2016

More than 23 000 people attended the yearly Microsoft Ignite conference at Atlanta last week.

This is a huge turnout and the organization, logistics… were professional. Even the Wifi worked flawlessly … The only little negative was the food located at inconvenient places in the center. However, this enabled us like many attendees to quickly drop in at the CNN food court. So many – and I am sure you as well – could not resist when arriving practicing your James Earl Jones voice and attempt to say with a deep voice: “this is CNN” (OK and we said “This is GSX”). It was also fun for us coming from Switzerland to be able to feel the heat of the first Presidential Debate.

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Tags: Office365, microsoft azure, ignite 2016

3 Steps to Manage Authentication on Office 365

Posted by Juliette Ollagnier on Tue, Sep 27, 2016

Businesses rely on authentication and identity management to ensure user’s processes are structured, secure and efficient. For organizations using Microsoft Exchange on premise, making sure that the Active Directory server can authenticate users is generally enough to guarantee the identity service. However, the rise of Office 365 has made identity management much more complex. With Office 365, the on-premise Active Directory has to work in collaboration with Microsoft Azure AD Connect and Active Directory Federation Service (ADFS).

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Tags: Office365, ADFS, Active Directory, Microsoft identity management, Azure AD Connect

Human Rights Watch Proactively Manages Office 365 Services with GSX Solutions

Posted by Juliette Ollagnier on Thu, Sep 22, 2016

As a leading human rights organization, Human Rights Watch is renowned for its accurate fact-finding, effective use of media, and targeted advocacy. In order to create and disseminate more than 100 reports in 90 countries each year, Human Rights Watch must orchestrate communication at a global scale, relying heavily on email services through Office 365.

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Tags: Office365, Office 365 monitoring, exchange online monitoring, Human Right Watch, exchange online performance