GSX Blog

Troubleshooting End User Experience in a Distributed Environment

Posted by Sushen Birari on Tue, Feb 14, 2017

Applications provided by IT are made to be used by people, and those people are generally not sitting in the datacenter of every company. So how do you make sure that your infrastructure is providing the best end-user experience when you’re blind to the main causes of end-user latency?

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Tags: GSX Robot User, QoS, Service Delivery, Office 365, Network Performance, Network latency, Network Diagnostic, office 365 health, office 365 performance

The MSP Strategy Post Migration Wave for Office 365

Posted by Mahesh Siddamsetty on Thu, Feb 09, 2017

The wave of migration to Microsoft Office 365 has progressed aggressively, supported by the active partner ecosystem. There have been numerous advantages to moving to Office 365. Organizations with complex messaging and collaboration infrastructures have also made the move to cloud, and have been successful in implementation due to strong technical expertise from Microsoft and Service providers.

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Tags: Migration, Office 365, Managed Service Provider, MSP, cloud migration, office 365 health, office 365 performance, office 365 migration

How monitoring Skype for Business Online can improve end-user experience

Posted by Pavan Reddy on Mon, Feb 06, 2017

Many organizations are migrating to Skype for Business Online, and for good reason. Migrating to the cloud takes away the need to buy hardware for servers and worry about upgrades and maintenance. Companies can save money on backup and disaster recovery as well.

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Tags: Office 365 monitoring, skype for business issue, skype for business monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

GSX Solutions awarded top accolades from MSExchange.org

Posted by Juliette Ollagnier on Wed, Feb 01, 2017

We’re excited to share that GSX has earned a Gold Rating from industry publication MSExchange.org, the top product review rating given by the site. Microsoft Exchange expert Steve Goodman reviewed the product, and had many praises to give the Robot User including calling it a “killer feature” for IT professionals.

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Tags: application performance management, GSX Robot User, Office 365, APM, msexchange, Award

Office 365 Security Use Case: Brute Force Attacks & Data Leaks

Posted by Juliette Ollagnier on Thu, Jan 26, 2017

A brute force attack is when an unauthorized person hacks into a system by attempting several password combinations until they’re able to gain access. For any company whose employees use passwords to access important documents, brute-force attacks are a threat to the security of your organization’s data.

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Tags: Office 365, office 365 audit, office 365 security, office 365 auditing

Top Office 365 Issues: Unable to login due to Azure AD Connect sync issues

Posted by Pavan Reddy on Tue, Jan 24, 2017

When users are unable to access their mailbox or SharePoint on Office 365, this can sometimes be due to sync issues. Most organizations will use AAD connect (previously called DirSync, and AD sync) to sync their on-premise identities to their Office 365 environment, so it’s important that these two systems communicate to make it possible for users to access what they need on Office 365.

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Tags: Office 365 monitoring, Azure AD Connect performance, Azure AD Connect, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

How do you measure success of your Office 365 migration?

Posted by Juliette Ollagnier on Thu, Jan 19, 2017

When you invest in Office 365, the next step is to embark on a successful migration so that your business processes go on without interruption. Many organizations fail to realize just how important this is. Take, for example, an insurance company that just started on their Office 365 migration project by migrating 500 mailboxes per night. Some recently migrated users start complaining that there is content missing from their folders, and their mailboxes are unavailable. The number of help desk calls is rising fast, and the organization is only troubleshooting as a reactive measure. The insurance company sees a big impact on their business line productivity.

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Tags: Cloud, Migration, Office 365, office 365 reporting, Usage Diagnostics, office 365 reports

The new GSX 365 Security Audit helps administrators secure their cloud environments

Posted by Juliette Ollagnier on Tue, Jan 17, 2017

An organization’s employees perform millions of actions on Office 365 each day, so it’s important for administrators to have tools to investigate incidents that occur which could threaten the security of the network. Administrators need to be able to find out who is responsible for each incident, and what actions need to be taken to resolve vulnerabilities in your Office 365 environment.

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Tags: Cloud, Office365, Audit, Security, office 365 security, office 365 auditing

Top Ways to Check your Office 365 Health

Posted by Jean-Francois Piot on Thu, Jan 12, 2017

The IBM Domino environment was mostly replaced by Microsoft on-premise technology, and later replaced by the Microsoft Cloud Services. One thing that hasn’t been replaced is the need for administrators to have control and visibility of service delivery to end-users.

Whether you’re using IBM applications, Microsoft on-premise servers, or Microsoft Office 365, as the messaging administrator you need to provide availability and performance metrics of the service delivered to your management. You also need to understand issues when they arise.

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Tags: Office365, office 365 reporting, Office 365 usage, office 365 reports

Monitoring in 2017: Beware of Post-Truth

Posted by Antoine Leboyer on Fri, Jan 06, 2017

So, the word of the year 2016 was “Post-truth. Wikipedia defines Post-truth as getting information from emotion rather than facts.

While this concept seems to be linked with recent political campaigns in the UK and the US (and please remember that we are Swiss, i.e., neutral …), it also pertains to running collaboration servers.

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Tags: GSX Robot User, Unified Communications and Collaborations, Office365, APM, msexchange, Gartner, post-truth