GSX Blog

How to: Measure the performance impact of Meltdown security patch

Posted by Gregoire Lecomte on Wed, Jan 10, 2018

Intel just exposed a major vulnerability in the x64 processor family. As a consequence, Microsoft will deliver a driver update in the next few days.

Today different forum experts forecast between 5 to 40% of degradation "depending on the task and processor model." Already patched Linux systems show more than 50% of degradation. The patch may have important consequences on environments and user experience.

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Tags: Office 365, Office 365 monitoring, Security, office 365 security, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Top Office 365 Issues: Network Latency issues

Posted by Pavan Reddy on Tue, Jan 09, 2018

Whenever a user complains about slowness in accessing a mailbox, IT administrators often suspect it’s due to an issue with the network. Still, they don’t always have enough information to confirm this.

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Tags: Office 365, Exchange Online, Office 365 monitoring, SysAdmin Top Issues, office 365 health, office 365 performance, fixing office 365

Digital Experience Monitoring and the New Governance of the Cloud

Posted by Antoine Leboyer on Thu, Jan 04, 2018

The painting on the wall is clear: the growth of the cloud is a new driver of innovation and projects worldwide. Cloud computing started as a way to improve servers, initially used for development purposes and startups wanting to avoid unnecessary expenses. When IT departments realized the ability for cloud deployments to scale, the cloud became an attractive value proposition. This has allowed IT departments to refocus on value-added tasks, rather than spending days patching servers at data centers.

Much like Google once accelerated learning by popularizing search technology, cloud computing is now accelerating the adoption of new innovations. For example, Artificial Intelligence APIs are now ready for integration into cloud-based platforms.

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Tags: Cloud, Hybrid Monitoring, Hybrid cloud monitoring, Governance, Exchange, APM, Office 365 monitoring, End user Experience, office 365 performance, DEM, Digital experience monitoring

ExpressRoute & Office 365 performance - GSX Puts Rumors to the Test

Posted by Clementine Crozier on Fri, Dec 15, 2017

There are many contradictory rumors surrounding ExpressRoute.
Many believe that ExpressRoute can make mailboxes move significantly faster, while others think that ExpressRoute can make Microsoft Exchange Online slower since it was designed to improve security. Still others believe that ExpressRoute improves overall Office 365 performance.

So what really is ExpressRoute and what are its limitations?

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Tags: Hybrid Monitoring, Hybrid, Hybrid cloud monitoring, Office 365 monitoring, End user Experience, office 365 performance, DEM, ExpressRoute, Azure ExpressRoute

How to: Tackle Email Delivery Complaints from Mobile Users

Posted by Jean-Francois Piot on Thu, Dec 07, 2017

Who hasn’t had a mobile user complain about email issues? It’s a common occurrence, but it isn’t a simple one to fix. Email delivery on mobile devices relies on multiple layers of infrastructure, often combined with cloud services like Office 365. This can make the mean time to repair such complaints long and frustrating for the end-user.

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Tags: GSX Robot User, Service Delivery, Mail Routing, Mobile Device Management, email monitoring, MDM, GSX for Airwatch, airwatch monitoring, airwatch performance, Use cases, UEM, RoboTech, business cases

Troubleshooting Skype for Business Online Performance Complaints

Posted by Jean-Francois Piot on Tue, Nov 28, 2017

Since it provides real-time communication, Skype for Business Online is perhaps the most sensitive Office 365 service. Users report experiencing latencies that distort sound, slow down or interrupt calls, and cause other service issues. That’s why Microsoft and Gartner always recommend assessing the ability of your network to deliver a good user experience, even in remote locations.

While assessment is a good first step, improvement is better. Continuously monitoring that everything runs its best can help avoid future service issues.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Messaging, Office 365, Microsoft Office 365, Troubleshooting, Skype for Business, hybrid environments, Skype monitoring, skype for business issue, Skype for business performance, RoboTech

GSX’s new assessment gives clear insights into Office 365 experience

Posted by Clementine Crozier on Thu, Nov 23, 2017

Providing the best possible experience to your end-users should be the goal of any IT department. Ultimately, the user experience is what separates a productive, profitable company from a frustrated and inefficient one. At GSX, we understand the end-user experience more than anyone, and continue to build products that help IT administrators be the heroes instead of the scapegoats. 

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Tags: Hybrid cloud monitoring, Office 365, Office 365 monitoring, End user Experience, office 365 reporting, office 365 performance, Office 365 Assessment

How To: Great Office 365 Performance and User Experience!

Posted by Jean-Francois Piot on Thu, Nov 16, 2017

GSX Solutions is a specialist in optimizing the performance of Office 365 services. We’ve worked with many enterprise customers, measuring their end-user experience with our Robot Users and analyzing the results in PowerBI.

We faced many cases where enterprises customers already had the Office 365 licenses (E3 but mostly E5) but were struggling to use them to their full potential because their first tests and early deployments showed performance issues with their remote locations.

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Tags: Cloud, GSX Robot User, Hybrid Monitoring, Migration, Hybrid, Migration to Office 365, on-premises solutions, Microsoft Office 365, hybrid environments, Use cases, RoboTech, business cases

Office 365 Support Ticket Reduction

Posted by Jean-Francois Piot on Thu, Nov 09, 2017


GSX Solutions is the specialist of Office 365 services performance optimization. We’ve worked with many enterprise customers measuring their end-user experience thanks to our Robot Users. We have the expertise, want to share the knowledge with you and explain real business cases that we faced with our customers.

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Tags: Cloud, Hybrid Monitoring, Migration, Hybrid, MS SharePoint, Migration to Office 365, on-premises solutions, Exchange, Microsoft Office 365, End user Experience, Network, SharePoint Online, Use cases

How to: AirWatch MSMQ Monitoring

Posted by Pavan Reddy on Tue, Nov 07, 2017

In today’s world, employees demand around-the-clock access to their email accounts from any device. That’s why solutions like VMWare’s Airwatch are so important. But when Airwatch fails, an organization’s entire email system can falter, crushing productivity and communication.

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Tags: Service Delivery, Mail Routing, Mobile Device Management, MDM, BYOD, End user Experience, Network latency, GSX for Airwatch, vmware airwatch, airwatch monitoring, airwatch performance, UEM