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application Performance Management Online Demo

Secure Management of Standard Service Requests for Lotus Domino and BES

GSX 360 is a solution that securely streamlines many of the standard tasks associated with your collaborative solutions in Lotus Domino and BlackBerry Enterprise Server environments. Administrators can use GSX 360 to create a workflow for adding, deleting, and modifying service requests, so that these tasks can be delegated to the service desk, and performed quickly and securely.

Streamline repetitive tasks such as creating, deleting, and modifying user accounts
Ensure tasks are performed consistently and the same steps are followed every time by setting up profiles for your organization
Empower the service desk and achieve a faster resolution time for support requests
Provide metrics on the quantity and quality of request delivery using the tracking and logging features for account management
Use a single interface to manage multiple environments

Request Demo: Application Performance Management

GSX 360 is a solution that enables administrators and IT Managers to proactively and efficiently manage and maintain its entire collaboration environment from a single User Interface wethere it is on BlackBerry Enterprise Server on IBM Lotus Notes or Exchange.

SECURITY IS THE TOP PRIORITY

Protect access to the Notes Certifiers – Once GSX 360 has been configured, no one needs to directly access the Notes Certifiers to manage IDs
Manage the Central and the Archive ID databases from a single server
Encrypt all mail and databases containing passwords
Block access from unauthorized personnel with the authentication feature
Use randomly generated passwords with a customized length
Optionally send the password for newly created ID files to a different recipient
Archive ID files and passwords in separate encrypted databases
Create workflows for standard requests ensuring that the same steps are consistently followed every time

BLACKBERRY ENTERPRISE SERVER

Add a new user
Remove a user
Assign a user to a group
Remove a user from a group
Create, edit, and delete groups
Set activation password
Generate and set activation password
Enable and disable redirection
Enable and disable connection and collaboration service
Resend IT Policy
Assign IT Policy
Resend service book
Set password and lock handheld
Set owner information
Erase data and disable handheld / cancel pending disable handheld

LOTUS DOMINO

Create and delete users
Rename users
Recertify user IDs
Move users within the hierarchy
Move users from one server to another
Update user information
Create, delete, or rename groups, and assign new users to groups automatically
Add and remove members in groups
Create, delete, and rename mail-in database entries
Manage the validity dates for IDs, before or after expiration
Manage accounts for internet users – create non-Notes client records, and assign internet passwords.
Create roaming users
Automatically populate groups in the Domino Directory when a new user is created
Provision a list of new users instantly using GSX 360's Import List feature
Multiple certifiers, keywords, and validity checks are supported
Support multiple requesters in different locations with a single GSX 360 installation
The approval of an authorized user is required before the IDs are created
Create user mailboxes automatically along with the Notes ID (clustered servers and default ACL entries are supported)
GSX 360 supports ID Vault